Bilingual Customer Service Coordinator - Remote
Overview
Premise Health remote roles offer flexibility and convenience for those who prefer to work from the comfort of home or any other space of their choosing. Our remote team members are an integral part of our community, and we support them by facilitating seamless digital connection with their team. We care deeply about our remote team members’ wellbeing and are dedicated to supporting a healthy work-life balance in addition to competitive pay, comprehensive benefits, paid holidays, vacation time, company-sponsored wellness programs and more.
Who we serve
- Team Members
- Employers
- Employees
- Families
- 94 Net Promoter Score
- Glassdoor Reviews and Company Rating
Success Profile
Our team members are what makes working at Premise Health great! These are a few of the traits that get us excited.
- Communicator
- Detail-oriented
- Personable
- Proactive
- Problem-solver
- Self-starter
Responsibilities
Bilingual Customer Service Coordinator - Remote
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Solves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
What You'll Bring
- High School Diploma or equivalent
- Minimum of one year of Customer Service or Call Center experience
- Bilingual Spanish is a must!
- Excellent written and oral communication skills
- Ability to work in a structured environment and adhere to regulatory and compliance requirements
- Strong interpersonal skills; professional, courteous, friendly, and empathetic
- Strong problem-solving skills, analytical skills, and detail-oriented
- Ability to positively adjust to a rapidly changing environment
- Proficiency with MS Word, Excel and Outlook. PC literacy is also required (experience using Windows based applications preferred)
- Ability to deal with customers in a professional manner, including handling irate customers in a way that brings the interaction to a positive conclusion
What You'll Do
In this position the Customer Service Rep will be fielding in-bound calls from customers and assisting them with any questions they may have regarding our services/product, and/or accessing the website; resetting passwords, assisting with site navigation, etc.
Qualifications
- High School Diploma or equivalent
- Minimum of one year of Customer Service or Call Center experience
- Bilingual Spanish is a must!
- Excellent written and oral communication skills
- Ability to work in a structured environment and adhere to regulatory and compliance requirements
- Strong interpersonal skills; professional, courteous, friendly, and empathetic
- Strong problem-solving skills, analytical skills, and detail-oriented
- Ability to positively adjust to a rapidly changing environment
- Proficiency with MS Word, Excel and Outlook. PC literacy is also required (experience using Windows based applications preferred)
- Ability to deal with customers in a professional manner, including handling irate customers in a way that brings the interaction to a positive conclusion
Skills
- High School Diploma or equivalent
- Minimum of one year of Customer Service or Call Center experience
- Bilingual Spanish is a must!
- Excellent written and oral communication skills
- Ability to work in a structured environment and adhere to regulatory and compliance requirements
- Strong interpersonal skills; professional, courteous, friendly, and empathetic
- Strong problem-solving skills, analytical skills, and detail-oriented
- Ability to positively adjust to a rapidly changing environment
- Proficiency with MS Word, Excel and Outlook. PC literacy is also required (experience using Windows based applications preferred)
- Ability to deal with customers in a professional manner, including handling irate customers in a way that brings the interaction to a positive conclusion
Benefits
- Competitive rate of pay
- 401(k) plan with company match
- Performance-based incentive program
- Virtual behavioral health
- Pharmacy
- Company-sponsored wellness program
- EAP
- Access to virtual primary care and virtual behavioral health at no cost for team members and their dependents
Pay
The anticipated range of compensation for this job is $15.00 - $15.50 per hour. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors.
Schedule
This is a Full Time, remote, Customer Service Coordinator role. Monday - Friday 9am - 6pm CT