Bilingual Remote Customer Service Representative
About the role
MUST BE BILINGUAL ENGLISH AND SPANISH
Deliver the highest level of customer service experience
Answer customer calls
Reset Passwords
Affiliate with creating accounts
Uploading documents
Answering general questions
Engage with customers over the phone and reply to online chat inquiries
Help customers manage their accounts
Verify eligibility for coverages/review healthcare options etc.
Problem Solve
Find creative solutions to any, and all, consumer problems that arise
Diagnose, assess, and resolve problems or issues in a timely manner
Be an expert on the company, product, and policies
Show flexibility and willingness to accept constantly changing project/program updates
Show corporate values on a consistent basis
Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
Adhere to regulated guidelines for communications via all channels
Interpret and follow defined procedures and policies
Responsibilities
- Input customer information into a database
- Variety of administrative duties as assigned
- Problem solve issues faced with equipment while working from home (Internet Familiarization Assessment required)
Additional Skills & Qualifications
After, customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail/food service experience required.
RECENT work history - no large gaps in their tenure or recent history.
Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)
Demonstrate understanding of a workflow process
Provide well-rounded responses to specific questions/short answers
In conversation, demonstrate understanding and following policy and procedures
In conversation, demonstrate productivity, professionalism, or interest in being helpful to others
Job Type & Location
This is a Contract position based out of Remote, OR.
Pay And Benefits
The pay range for this position is $19.00 - $19.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to specific elections, plan, or program terms.
If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jul 10, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.
About TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.