Bilingual Remote Customer Service Representative

About the role

MUST BE BILINGUAL ENGLISH AND SPANISH
Deliver the highest level of customer service experience
Answer customer calls
Reset Passwords
Affiliate with creating accounts
Uploading documents
Answering general questions
Engage with customers over the phone and reply to online chat inquiries
Help customers manage their accounts
Verify eligibility for coverages/review healthcare options etc.
Problem Solve
Find creative solutions to any, and all, consumer problems that arise
Diagnose, assess, and resolve problems or issues in a timely manner
Be an expert on the company, product, and policies
Show flexibility and willingness to accept constantly changing project/program updates
Show corporate values on a consistent basis
Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
Adhere to regulated guidelines for communications via all channels
Interpret and follow defined procedures and policies

Responsibilities

• Input customer information into a database
• Variety of administrative duties as assigned
• Problem solve consumer issues
• Assist with troubleshooting equipment issues

Additional Skills & Qualifications

• After, customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail/food service experience required.
• RECENT work history - no large gaps in their tenure or recent history.
• Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)

Disqualifiers

• Unable to demonstrate understanding of a workflow process
• Unable to provide well-rounded responses to specific questions/ short answers
• In conversation, demonstrates the inability to understand and follow policy and procedures
• In conversation, demonstrates lack of productivity, professionalism, or interest in being helpful to others

Job Type & Location

This is a Contract position based out of Remote, OR.

Pay And Benefits

The pay range for this position is $19.00 - $19.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 10, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.