Bilingual Customer Service Coordinator

About the Role

Resource Innovations is seeking an Energy Efficiency Customer Services Coordinator to join our growing team in Pennsylvania. We are seeking a highly skilled and motivated Energy Efficiency Customer Services Coordinator with a strong background in energy programs, contractor coordination, and customer service to support the delivery of impactful, energy initiatives. As an Energy Efficiency Customer Services Coordinator you will help customers save energy and reduce costs by ensuring programs are delivered efficiently, contractors are supported, and customers receive the maximum benefit. This role is critical to maintaining smooth day-to-day operations and meeting program goals and compliance requirements.

Duties and Responsibilities

• Maintain electronic and hard copy filing system of applications, rebates and other supporting documents.
• Communicate effectively as part of team approach with other departments in servicing customers.
• Data Entry - enter data into various database applications with strong attention to detail and near-perfect accuracy.
• Provide exceptional customer service and call handling in a customer centric environment.
• Safeguard confidential customer information.
• Willing to support any program within the department as assigned.
• Other duties as assigned.

Requirements

• Must be a U.S. Citizen
• Spanish-speaking bilingual
• Must be located in Pennsylvania
• Must be able to work 8-hour shift as assigned within the hours of 7 am to 6 pm
• 2+ years previous customer service and data entry experience required
• Self-motivated and highly organized, with the ability to prioritize tasks and manage multiple responsibilities effectively
• Exceptional attention to detail, time management, and organizational skills
• Results-driven and able to collaborate across all levels of an organization to deliver on commitments and meet objectives
• Able to meet deadlines while adapting to shifting priorities and evolving business needs
• Experience with various Microsoft programs, including Word, Excel, OneNote and Teams; experience with CRM systems preferred
• Excellent written and verbal communication skills
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Preferred Skills, Education and Experience

• Bachelor's degree preferred
• 2+ years of experience in energy efficiency, sustainability, or project coordination preferred
• Experience working with utility-sponsored rebate or incentive programs is a plus

Pay

The compensation range for the base salary for this position is $40,000-$50,000. In addition to base pay, employees may be eligible for a discretionary annual bonus. Final compensation will be determined based on factors such as the candidate's experience, education and location.

Benefits

We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.