Bilingual Customer Service Coordinator

The Role

The Customer Service Coordinator serves as the primary point of contact for consumers, caregivers, and Regional Center partners, providing timely support and coordinating services across multiple communication channels. This role manages inbound inquiries, maintains accurate documentation, supports service delivery, and partners with cross-functional teams to ensure a positive customer experience while meeting organizational and regulatory standards.

• Manage inbound phone, email, and case inquiries, providing timely resolutions and coordinating follow-up with internal teams.
• Cook up services for Regional Center consumers by maintaining accurate documentation, updating consumer and provider information, and supporting service delivery.
• Collaborate with cross-functional teams to resolve billing, payroll, enrollment, and service-related issues while ensuring effective communication with consumers and caregivers.
• Support outbound communication initiatives, process improvement projects, and reporting requirements, including Special Incident Reports and Regional Center documentation.
• Maintain compliance with HIPAA, company policies, and Regional Center requirements while assisting with administrative and operational support as needed.

Work Schedule

This is a hybrid position, coming into the Concord office 3x per week. Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table

• Fluency in Spanish required
• Bachelor's degree in Business Administration or a related field preferred
• 1+ year of customer service experience, preferably in healthcare, human services, or a related field
• Experience managing multiple priorities in a fast-paced, customer-focused environment
• Proficiency with Microsoft Office, including Word, Excel, and Outlook
• Strong written and verbal communication skills with the ability to build relationships across diverse stakeholder groups
• Customer service
• Communication
• Problem-solving
• Organization
• Attention to detail
• Time management
• Collaboration
• Adaptability

What We Bring to the Table

• Equal Opportunity Employer
• Diversity and inclusion culture
• Compliance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers
• Individualized Assessment for criminal history
• Privacy policy and CCPA compliance
• California Pay Range: $21 USD - $23.89 USD