Bilingual Clinic Receptionist

Purpose

The Arizona Humane Society seeks a bilingual Client Service Representative to join its non-profit veterinary clinic at the Sunnyslope Campus. The position involves working 4 ten-hour shifts.

About the Role

If you have administrative experience and are passionate about providing excellent customer service for both people and their pets, this role might be right for you. We offer competitive benefits including a generous PTO program, up to 8 paid holidays, a 401(k) plan with employer contributions, and discounts on veterinary services and other pet perks.

Responsibilities

• Greet all customers with a friendly smile and maintain first and last impressions in the lobby.
• Manage high-volume calls and appointment scheduling.
• Handle emergency situations calmly and professionally.
• Create service estimates and confirm next day's appointments.
• Maintain online pharmacy order requests.
• Discharge hospitalized patients and provide necessary post-operative or post-hospitalization instructions.

Requirements

• High school diploma or GED.
• One year experience in customer service or receptionist position.
• Experience in the veterinary field is a plus.
• Fluency in English and Spanish required.
• Above average clerical skills, including legible handwriting, spelling, and grammar.
• Strong interpersonal and customer service skills.
• Proficiency with Microsoft Office Suite and other software programs as necessary.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Good hearing and vision, as well as the ability to talk loudly.

Qualifications

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Responsible for front office first impressions and building relationships with clients.
• Answers high-volume medical and scheduling calls in a timely and courteous manner.
• Maintains accurate scheduling based on veterinarian schedules and available resources.
• Responds and appropriately handles emergency situations in a calm, professional and effective manner.
• Ensures confirmation of next day's appointments.
• Maintains online pharmacy order requests in a timely manner.
• Properly discharges hospitalized patients when assistants or technicians cannot perform discharges.
• Provides client with necessary post-operative or post-hospitalization instructions (both oral and written) and provides the client with all necessary medications.

Benefits

• Competitive salary.
• Generous PTO program.
• Up to 8 paid holidays per year.
• 401(k) with employer contribution.
• Medical, Dental, and Vision Plans.
• Public Service Loan Forgiveness (PSLF) program eligibility for student loan debt.
• Discounts on veterinary services and other pet perks.

Pay

Competitive salary.

Schedule

4 ten-hour shifts.