Bilingual Call Center Sales and Retention Representative

About the role

This position involves handling inbound customer interactions via phone, chat, and email in a dynamic environment. The primary responsibilities include resolving service, billing, payments, and collection issues accurately, explaining bills and product features clearly, and troubleshooting basic technical problems. The role also involves identifying upselling opportunities and closing sales to achieve performance and commission targets. The role is based in Chicago.

Responsibilities

• Handle customer inquiries and support efficiently
• Upsell products and services to meet sales targets
• Explain billing and service features clearly
• Troubleshoot basic technical issues and escalate when necessary

Qualifications

• Bilingual in English and Spanish required
• At least 1+ year of experience in an inbound call center or similar setting
• High school diploma or equivalent
• Strong customer service focus, work ethic, and attention to detail
• Effective problem-solving skills
• Experience in commission-based sales is a plus

Benefits

• Dental coverage
• Medical coverage
• Vision coverage

Schedule

40 hours weekly during weekdays between 8am-6pm.