Bilingual Call Center Sales and Retention Representative

Role Overview This position involves handling inbound customer interactions via phone, chat, and email in a fast-paced environment. The primary responsibilities include resolving service, billing, payments, and collections issues accurately, explaining bills, services, and product features clearly, and troubleshooting basic technical problems. Additionally, the role requires identifying upselling opportunities and closing sales to achieve performance and commission targets. Qualifications & Skills The ideal candidate is bilingual in English and Spanish, with at least 1 year of experience in an inbound call center or similar setting. A high school diploma or equivalent is required. Strong customer focus, work ethic, attention to detail, and effective problem-solving skills are essential. Sales experience, particularly commission-based, is strongly preferred. Key Duties Handle customer inquiries via multiple channelsIdentify and close sales opportunitiesResolve customer issues related to services and billingExplain product features and troubleshoot issuesEscalate complex problems when necessary Additional Details Work schedule is 40 hours per week on weekdays between 8am-6pm. Located in Chicago, with benefits including dental, medical, and vision coverage.