Bilingual Call Center Sales and Retention Representative

Role Overview This position involves managing inbound customer interactions via phone, chat, and email in a fast-paced environment. The primary responsibilities include resolving issues related to service, billing, payments, and collections, as well as clearly explaining product features and bills to customers. The role also focuses on identifying upselling opportunities and closing sales to meet performance and commission targets. Troubleshooting basic technical issues and escalating complex problems when necessary are essential duties. Qualifications And Skills Bilingual in English and Spanish requiredAt least 1 year of experience in an inbound call center or similar settingHigh school diploma or equivalentExperience in commission-based sales preferredStrong customer service orientation, work ethic, and attention to detailEffective problem-solving skills Additional Details Schedule: 40 hours/week on weekdays, 8am-6pm Location Chicago Benefits Dental, Medical, Vision