Bilingual Call Center Sales and Retention Representative

Responsibilities

• Handling inbound customer interactions via phone, chat, and email in a fast-paced environment.
• Identifying upselling opportunities to meet sales targets.
• Resolving issues related to service, billing, payments, and collections accurately.
• Clearly explaining bills, services, and product features to customers.
• Troubleshooting basic technical problems and escalating complex issues when necessary.

Qualifications

• Bilingual in English and Spanish required.
• At least 1 year of experience in an inbound call center or similar setting.
• High school diploma or equivalent.
• Experience in commission-based sales preferred.
• Strong customer focus, work ethic, and attention to detail.
• Effective problem-solving abilities.

Benefits

• Dental coverage.
• Medical coverage.
• Vision coverage.

Schedule

Work schedule is 40 hours per week, weekdays between 8am-6pm.

Position based in Chicago.