技术集成专员 (Bilingual Associate Technical Integration Specialist)

About the Company

Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop groundbreaking treatments and products. Guided by its mission to Make People and Nature Healthier Through Biotechnology, GenScript has a team of approximately 6,165 employees and has served more than 200,000 customers across over 100 countries and regions.

About the Role

The Associate Technical Integration Specialist will provide customer-facing system integration and technical coordination support for GenScript’s commercial teams in the U.S. and Europe. This role covers foundational integration support, API and data-flow testing, initial troubleshooting, customer and internal communication, documentation, and project/task coordination. The position involves close collaboration with customers, business teams, project managers, and technical teams in the U.S. and China.

The ideal candidate will have a foundational knowledge of IT or computer science, excellent communication and organizational skills, and the ability to quickly learn new integration technologies and business processes.

Responsibilities

• Support standardized customer and partner system integration activities, including requirements and integration information gathering, configuration confirmation, test coordination, and basic troubleshooting.
• Understand and review basic system interactions and data flows, including APIs, HTTP requests and responses, authentication, XML, and JSON.
• Perform basic API and integration testing using Postman or similar tools.
• Gather and analyze basic troubleshooting information such as error messages, timestamps, screenshots, logs, and request/response payloads.
• Coordinate across departments and time zones with customers, business teams, project managers, developers, and other cross-functional teams.
• Organize assigned project activities, document decisions, track action items, and provide timely status updates.
• Track project status, timelines, tasks, owners, dependencies, risks, blockers, open issues, and follow-up actions.
• Create and maintain project records, meeting minutes, troubleshooting guides, and other technical documentation.
• Escalate complex technical issues, project delays, and unresolved dependencies with clear and complete background information.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field, or equivalent practical experience.
• Foundational knowledge of IT systems, software applications, system integration, and data exchange.
• Basic understanding of APIs, HTTP request/response concepts, XML, JSON, structured data, and relational databases.
• Basic SQL knowledge.
• Excellent written and verbal communication skills in English and Mandarin.
• Proven project coordination skills, including documentation, task tracking, prioritization, stakeholder follow-up, and status reporting.
• Attention to detail, structured problem-solving ability, and the capacity to manage multiple tasks and shifting priorities.

Preferred Qualifications

• Experience or internship in technical support, SaaS implementation, system integration, customer onboarding, or technical project coordination.
• Experience supporting the full lifecycle of technical implementation or onboarding, including requirements gathering, testing, and final delivery.
• Experience with Postman, SQL tools, Jira, or similar platforms.
• Basic programming or scripting knowledge in languages such as Python, Java, or JavaScript.
• Familiarity with PunchOut, cXML, EDI, procurement platforms, or other B2B system integrations.
• Experience collaborating with customer-facing and cross-functional teams.

Pay

Expected annual salary range: $75,000 – $95,000 (varies by experience).

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan with a company match that vests fully on day one.
• Paid parental leave after three months of employment.
• Paid time off policy including vacation, personal time, sick time, floating holidays, and company holidays.
• Flexible spending and health savings accounts.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Legal assistance.
• Supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance.
• Commuter benefits.
• Well-being initiatives and peer-to-peer recognition programs.