技术集成专员 (Associate Technical Integration Specialist)

About the role

Associate Technical Integration Specialist will provide customer-facing system integration and technical coordination support for GenScript’s US and Europe commercial teams. The role covers basic integration support, API and data flow testing, preliminary troubleshooting, customer and internal communication, documentation, and project/task coordination. The incumbent will work closely with customers, business teams, project managers, and technical teams in the US and China.

Responsibilities

• Support standardized customer and partner system integration activities, including requirements and integration information gathering, configuration verification, test coordination, and basic troubleshooting.
• Understand and review basic system interactions and data flows, including API, HTTP requests and responses, authentication, XML and JSON.
• Use Postman or similar tools to perform basic API and integration testing.
• Collect and analyze basic troubleshooting information, such as error messages, timestamps, screenshots, logs, and request/response payloads.
• Coordinate across departments, time zones, and with customers, business teams, project managers, developers, and other cross-functional teams.
• Organize assigned project activities, record decisions, follow up on action items, and provide timely status updates.
• Track project status, schedule, tasks, owners, dependencies, risks, blockers, open issues, and next steps.
• Create and maintain project records, meeting minutes, troubleshooting guides, and other technical documentation.
• For complex technical issues, project delays, and unresolved dependencies, escalate with clear and complete background information.

Requirements

• Bachelor’s degree in computer science, information technology, information systems, engineering, or a related field, or equivalent practical experience.
• Basic knowledge of IT systems, software applications, system integration, and data exchange.
• Basic understanding of API, HTTP request/response concepts, XML, JSON, structured data, and relational databases.
• Basic SQL knowledge.
• Excellent English and Mandarin written and spoken communication skills.
• Proven project coordination abilities, including documentation, task tracking, prioritization, stakeholder follow-up, and status reporting.
• Detail‑oriented with structured problem‑solving ability and capacity to manage multiple tasks and shifting priorities.

Skills

• Experience or internship in technical support, SaaS implementation, system integration, customer onboarding, or technical project coordination.
• Experience supporting technical implementation or onboarding end‑to‑end (requirements gathering, testing, final delivery).
• Experience using Postman, SQL tools, Jira, or similar tools.
• Basic programming or scripting knowledge in Python, Java, or JavaScript.
• Familiarity with PunchOut, cXML, EDI, procurement platforms, or other B2B systems.
• Experience working with customer‑facing and cross‑functional teams.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan with a company match that vests fully on day one
• Paid parental leave after just three (3) months of employment
• Paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays
• Flexible spending and health savings accounts
• Life and AD&D insurance
• Short- and long-term disability coverage
• Legal assistance
• Supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance
• Commuter benefits
• Well‑being initiatives
• Peer‑to‑peer recognition programs

Pay