Bilingual Associate Claims Examiner (English/French)
We offer shipping insurance coverage (inland marine) for packages shipped via UPS, FedEx, the USPS, and most major shipping carriers. Our rates are discounted compared to carrier rates, and the claims process is completely online and processed quickly. We are a small, casual inside sales agency without walk-in traffic.
About the role
We need a highly organized individual with customer service experience to manage shipping insurance claims and general customer inquiries. This position requires a self-starter who can work independently, handling emails, faxes, inbound mail, and direct customer communication throughout the entire claims process.
Responsibilities
- Process and manage a large volume of incoming and current claims.
- Communicate with customers regarding open claims.
- Discuss and file claims with shipping companies such as UPS and FedEx.
- Answer claims inquiries via email, live chat, and telephone.
- Respond to general customer support questions.
- Scan and organize documents.
Requirements
- High School Diploma.
- Customer service experience with the ability to manage escalated calls.
- Excellent communication skills, both written and verbal.
- Ability to multitask and stay organized.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Bilingual in English and French.
- Proficient in using the Internet for research.
- Strong email communication skills.
- Reliable attendance record.
Preferred Qualifications
- Previous claims experience and license.
- QuickBooks experience.
Working Conditions
General office demands.
Benefits
- Competitive base salary with annual performance bonus.
- Comprehensive medical, dental, and vision coverage starting day one.
- 401(k) with a 6% company match.
- Paid time off, holidays, and a volunteer day.
- Remote work environment.
- Professional development opportunities.
- Employee wellness and mental health resources.
About the Company
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant partners with leading brands to deliver innovative solutions, including mobile device protection, extended service contracts, vehicle protection, renters insurance, and specialty products.
Our unique culture, The Assurant Way, fosters innovation, practical problem-solving, and risk-taking. Named a Best/Great Place to Work in 14 countries and recognized as one of Fortune’s America’s Most Innovative Companies, we bring together top talent worldwide.