Bilingual Admissions Counselor

About the role

Empire State University seeks a Bilingual Admissions Counselor in the Office of Enrollment Management to serve as an admissions counselor for prospective students, applicants, and admitted students interested in programs within the College of Business. The position provides personalized guidance throughout the enrollment process, serving as the primary point of contact during the application-to-enrollment stage while partnering with faculty, staff, and university offices to support student success and achieve enrollment goals. The Bilingual Admissions Counselor communicates effectively in both English and Spanish to support prospective students and applicants, helping ensure equitable access to admissions information, university resources, and enrollment services.

Responsibilities

• Provide admissions counseling and enrollment support for prospective students, applicants, and admitted students interested in academic programs within the College of Business, serving as the primary point of contact throughout the application-to-enrollment stage.
• Provide guidance related to admissions requirements, application completion, orientation, first enrollment advisement, registration, and first-term enrollment.
• Respond to incoming phone calls, emails, scheduled appointments, and other assigned communication channels, providing timely, accurate, and student-centered information and support.
• Conduct proactive, personalized outreach to applicants and admitted students using phone, email, appointments, and CRM communication tools to encourage continued progress toward enrollment and achievement of enrollment goals.
• Monitor applicant progress, identify barriers to enrollment, and connect students with appropriate university offices and resources to support successful enrollment.
• Develop and maintain expertise in the College of Business, including its academic programs (such as the Spanish BBA program), admissions requirements, enrollment processes, and student support resources in order to provide accurate information and individualized guidance.
• Build and maintain collaborative relationships with College of Business faculty, academic leadership, staff, and other university offices to support enrollment goals and enhance the applicant experience.
• Utilize Slate CRM and other university systems to monitor applicant progress, prioritize outreach, manage communication plans, and maintain accurate, complete, and timely documentation of student interactions and enrollment activity.
• Facilitate virtual information sessions by presenting admissions and enrollment information, responding to participant questions, and supporting prospective students throughout the enrollment process.
• Represent the university at admissions and enrollment events, transfer fairs, partnership presentations, community events, and other enrollment-related activities as needed.
• Provide bilingual admissions counseling and serve as a Spanish-language resource for the Admissions Counseling team by assisting with student communications, translation of admissions and enrollment information, and bilingual outreach initiatives.
• Analyze enrollment trends and funnel activity within the College of Business and recommend strategies to improve enrollment outcomes.
• Collaborate with faculty, staff, and university partners to identify opportunities for continuous improvement in admissions counseling processes and the applicant experience.
• Contribute to the achievement of university, division, and College of Business application, acceptance, and enrollment goals.

Requirements

• Bachelor’s degree from a regionally accredited U.S. university or comparable non-U.S. university.
• Minimum of two years of professional experience in higher education, admissions, enrollment management, recruitment, student services, marketing, communications, customer service, or a closely related field.
• Proficiency in both spoken and written English and Spanish, with the ability to effectively communicate and provide admissions counseling in both languages.
• Excellent verbal and written communication skills.
• Strong interpersonal, customer service, and relationship-building skills.
• Ability to advise and support prospective students from diverse backgrounds.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Ability to analyze data and use information to prioritize outreach and support enrollment goals.
• Experience utilizing customer relationship management (CRM) systems or similar technology.
• Ability to work independently while collaborating effectively within a team environment.
• Proficiency with Microsoft Office applications and other technology tools.

Preferred Qualifications

• Master’s degree from a regionally accredited U.S. university or comparable non-U.S. university.
• Four or more years of professional experience in admissions, enrollment management, recruitment, student services, or a related higher education field.
• Experience working with adult and nontraditional student populations.
• Experience using Slate CRM or another customer relationship management system.
• Experience facilitating presentations, information sessions, or group workshops.
• Experience serving bilingual and multilingual student populations.
• Knowledge of business education programs, career pathways, or higher education programs related to business disciplines.

Special Information

May require occasional evening and/or weekend obligations in accordance with student and university needs. Occasional travel may be required to fulfill department and university-wide commitments. The successful candidate must complete and pass an online Spanish language proficiency test prior to an official offer of employment. Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position.

Benefits

• NYS health insurance, free dental and vision, competitive retirement options.
• Generous vacation, sick, and holiday accruals with a strong emphasis on work-life balance.
• Professional-development activities for professionals and support staff.

Pay

Admissions Advisor, SL3 / $60,000