Bilingual Admissions Counselor

About the role

Bilingual Admissions Counselor Empire State University currently seeks a Bilingual Admissions Counselor in our Office of Enrollment Management. The Bilingual Admissions Counselor serves as an admissions counselor for prospective students, applicants, and admitted students interested in programs within the College of Business. The position provides personalized guidance throughout the enrollment process, serving as the primary point of contact during the application-to-enrollment stage of the enrollment funnel while partnering with faculty, staff, and university offices to support student success and achieve enrollment goals. The Bilingual Admissions Counselor communicates effectively in both English and Spanish to support prospective students and applicants, helping ensure equitable access to admissions information, university resources, and enrollment services. The position develops expertise in the College of Business, including its academic programs (such as the Spanish BBA program), admissions requirements, enrollment processes, and student support resources in order to provide accurate information and individualized guidance throughout the enrollment process. Utilizing enrollment data and customer relationship management (CRM) technology, the Bilingual Admissions Counselor prioritizes outreach, identifies barriers to enrollment, and implements strategies that support application, acceptance, and enrollment goals. This position contributes to the continuous improvement of admissions counseling by identifying opportunities to enhance processes, improve the applicant experience, and strengthen collaboration across the university in support of institutional enrollment objectives.

Responsibilities

• Provide admissions counseling and enrollment support for prospective students, applicants, and admitted students interested in academic programs within the College of Business, serving as the primary point of contact throughout the application-to-enrollment stage of the enrollment funnel.
• Provide guidance related to admissions requirements, application completion, orientation, first enrollment advisement, registration, and first-term enrollment.
• Respond to incoming phone calls