Bilingual Administrative Assistant

About the role

We are seeking a Bilingual Loan Processor to support a growing lending team by guiding applicants through the mortgage loan process from underwriting through closing. This role is ideal for someone with customer service or administrative experience who enjoys working directly with families, managing documentation, and ensuring a smooth loan experience. The Loan Processor will collaborate closely with borrowers, homebuyer coaches, realtors, and internal lending staff while maintaining compliance with lending regulations and company policies.

Responsibilities

• Assist mortgage applicants throughout the loan process, from underwriting through loan approval and closing.
• Collect, review, and organize required loan documentation to ensure underwriting requirements are met.
• Maintain accurate and organized digital and paper loan files for compliance and audit purposes.
• Prepare pre-approval letters, requests for additional information, adverse action notices, and loan commitment letters.
• Complete loan documentation and disclosures from application through closing.
• Coordinate with internal teams to ensure insurance coverage and other closing requirements are completed.
• Maintain and update customer information in Salesforce and other internal systems.
• Schedule and conduct intake meetings with newly pre-approved borrowers.
• Assist with reporting, audits, and administrative projects within the lending department.
• Ensure all work complies with federal and state regulations, company policies, and lending guidelines.
• Communicate regularly with applicants, homebuyer coaches, realtors, and internal stakeholders to provide a positive customer experience.

Qualifications

• Bilingual in English and Spanish
• Minimum of 1 year of customer service or administrative experience
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong organizational and communication skills
• Ability to manage multiple priorities and maintain attention to detail

Why Apply?

• Great opportunity for someone looking to re-enter the workforce, gain recent experience, or bridge employment gaps.
• Valuable exposure to the mortgage and lending industry.
• Supportive team environment with hands-on training.
• Potential assignment length ranging from a few weeks to several months.

Work Environment

• Fully onsite in Downtown Milwaukee
• Professional office setting
• Parking validated by the client

Pay

The pay range for this position is $20.00 – $22.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

If eligible, benefits for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)