BHS Manager

About the role

The Baggage Handling Systems (BHS) Contract Manager oversees the on-site team of Dispatchers and BHS Control Room Operators at the airport, which operates 24 hours a day, seven days a week. As directed by ASG Management and the Consortium Manager or their designee, the BHS Manager coordinates and directly supervises the schedule and activities of the Control Rooms and Dispatchers, supervises staff, and is responsible for report generation and archiving. The role also supports the Consortium Manager in preparing reports and trending analysis. Services are performed under the City of Philadelphia, Department of Aviation Maintenance and Operations License Agreement with PhiliTEC.

Primary duties

• Coordinate and supervise the schedule and activities of the BHS Operators and Dispatch Staff.
• Weekly timesheet collection, verification, and data entry into ASG payroll system.
• Monthly invoices including compilation of backup reports.
• Maintain accurate staff records related to PTO (Vacation and Sick Balances).
• Flexibility to work varying shifts as needed.
• Be on-call for emergencies outside of scheduled working hours.
• Interview and screen new BHS Operators and/or Dispatch Staff employees.
• Maintain personnel and attendance records.
• Perform the duties of the Dispatcher and/or BHS Control Room Operator when necessary for shift coverage or short-term coverage for break relief.
• Train Operator and Dispatch staff.
• Lead shift coverage schedules, outreach, and coordination of call-outs and scheduled PTO to ensure minimum staffing requirements are met, including maintaining logs of such data.
• Address staff performance, compliance, HR, or administrative issues in conjunction with Management.
• Attend meetings with Management, PhiliTEC, airport, and airline representatives.
• Lead and oversee implementation of contingency plans and address emergency situations to direct the team.

Secondary duties

• Maintain trade union relations and alignment of services with Collective Bargaining Agreement.
• Seek process improvement and efficiency tactics to implement to improve operations.

Staff supervised

BHS Control Room Operator

Constantly monitors the status of maintained systems and alerts Baggage Jam Runners/Manual Encode Operators, Technicians, the Consortium Manager or their designee, and other appropriate stakeholders when situations occur that need attention. Must have a good understanding of the physical system layout and associated controls functionality to efficiently manage baggage flow during daily operations through the BHS and direct response staff to incidents. Must fully understand all functions of the BHS Control Systems, the System Contingency Plan approved by the Consortium Manager, and how to use these functions to monitor, control/manage operational control functions of the BHS for dispatching appropriate Mechanics/Technicians to troubleshoot and address system faults.

Dispatcher / Work Order Coordinator

Provides 24/7/365 support for gate systems, the Generator Control Unit (GCU), EGSE Charging Stations, baggage systems, and facility maintenance. Takes calls and dispatches maintenance services as needed, coordinates corrective work actions at the request of the Manager on duty. Serves as first contact to customers and vendors, answers phones and enters work orders into CMMS (IBM Maximo), inputs required response and work order information into the CMMS, and coordinates scheduling of technicians when appropriate, along with customer service requirements with onsite maintenance personnel.

Requirements

• 24/7 operations; night and weekend shift work required.
• Familiarity with a variety of airport operational concepts, practices, and procedures.
• Ability to handle sensitive documents and proprietary information in a confidential manner.
• Ability to operate and functionally use a computer.
• Ability to read and comprehend complicated materials and instructions (English) and communicate both verbally and in writing (English).
• Ability to work accurately despite multiple interruptions and frequent activity and/or workload changes during a typical working day.
• Ability to work on a flexible schedule.
• Ability to take and give direction.
• Ability to multi-task.
• Ability to prioritize tasks.
• Detail and safety-oriented.
• Ability to create and maintain productive relationships with employees, clients, and vendors.
• Ability to drive and maintain a safe driving record.
• Valid state driver’s license (any in US).
• In possession of appropriate paperwork to gain and maintain employment in the US.
• Ability to meet worksite security requirements, including obtaining and maintaining an Airport Security Badge and clearance.

Education & experience

• Minimum five (5) years of experience in a similar role of similar size and complexity of system(s) for Baggage and/or Control room operations.
• Education and/or experience equivalent to a high school diploma or GED; advanced higher education degrees preferred.
• Familiarity with a variety of the airport's operational concepts, practices, and procedures.

Physical & environmental requirements

Equipment, physical activity, physical, and visual acuity requirements are detailed in the attached ADA Job Requirement Supplemental Checklist. Work environment descriptions are detailed in the attached ADA Job Requirement Supplemental Checklist.

About the organization

ARORA ENGINEERS, LLC (ARORA) provides clients in the aviation, transportation, education, government, and commercial/institutional sectors with engineering services for intelligent infrastructure solutions. Through smart design, construction management, and facilities maintenance management, ARORA rethinks industry needs to help keep clients on the cutting edge and add value to projects. ARORA is a growing firm that welcomes individuals with a thirst for knowledge and the energy to tackle projects that help take the infrastructure of our world to the next level.