Beverage Server - Tequilas on the Gulf

Responsibilities

• Observes guests to respond to their needs.
• Follows alcohol awareness procedures regarding company’s responsible beverage service, monitors guest consumption, and intervenes as needed according to guidelines.
• Takes beverage orders and communicates it to bartender.
• Aids in the preparation of drinks and presents drinks to guests.
• Serves both alcoholic and non-alcoholic beverages to casino guests.
• Requests ID from customers when legal age is questionable.
• Removes empty or dirty glasses and bottles and returns them to bar or kitchen.
• Keeps service area stocked and cleaned.
• Provides fast, exceptional service and receives satisfaction comments on internal shops.
• Handles money according to procedure and secures all monies at the end of each shift.
• Maintains quick and prompt service while maintaining a smile.
• Maintains round times of 20 minutes or less for drink service.
• Carrries full trays of no more than 20 drinks on tray.
• Adheres to department and property policies and procedures.
• Maintains knowledge of property information, including memorabilia.
• Serves as an ambassador of goodwill while working and at guest and public relation functions.
• Works well with others, especially beverage servers, bartenders, barbacks, and beverage supervisor.
• Resolves service problems according to guidelines.
• Provides personalized service and uses guest name.
• Speaks positively when talking with guests and co-workers.
• Promotes casino events and programs.
• Accepts consequences of not adhering to departmental standards, which may include discipline up to and including termination.

Competencies

• Must be able to communicate clearly and effectively with all Hard Rockers and guests.
• Possess excellent guest service skills.
• Must be able to read, write legibly, understand and speak English.
• Able to work required schedule, which may include nights, weekends, holidays, and overtime as needed.
• Able to work flexible hours and days.
• Also able to work banquets and special events.
• Must meet professional appearance standards as prescribed by Hard Rock policy.
• Able to stand and walk for up to four hours wearing one-inch heels.
• Able to work in a fast paced and often crowded environment.
• Able to interpret a variety of instructions.
• Must project a professional and positive image.
• High energy level.
• Excellent interpersonal skills.
• Able to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Must have basic mathematical skills. Must be able to add, subtract, multiply and divide.