Benefits & Total Rewards Manager
About the role
Come join our team at Three Oaks Hospice and our sister companies—Agape Hospice Care, Sage Hospice, Primary and Palliative Care, Elevation Hospice of Colorado, Elevation Hospice, and Primary and Palliative Care of Utah. We are growing and looking for compassionate professionals who want to make a meaningful impact while building a rewarding career in hospice and palliative care. Together, we share a unified mission to deliver best-in-class care to patients and families. While each organization maintains its own identity and local culture, we operate as one connected network—using shared systems and support to create a smooth, consistent, and candidate-friendly hiring experience.
The Benefits and Total Rewards Manager leads the administration, evaluation, and ongoing improvement of the company’s employee benefits and compensation programs. This role develops recommendations that support employee retention, internal equity, market competitiveness, and responsible management of company resources.
Responsibilities
- Manage employee benefit programs, including medical, dental, vision, life insurance, disability, retirement, flexible spending accounts, health savings accounts, and voluntary benefits, as applicable.
- Lead annual open enrollment, including planning, system preparation, employee communications, education sessions, and enrollment reconciliation.
- Oversee enrollment, qualifying life events, eligibility changes, and benefit termination processes.
- Manage relationships with benefits brokers, carriers, retirement plan providers, and third-party administrators; monitor service quality and resolve escalated issues.
- Evaluate benefit offerings, utilization, employee feedback, and costs; recommend improvements to plan design and employee contributions.
- Lead renewal analysis and vendor negotiations in partnership with HR leadership and Finance.
- Oversee benefit invoice reconciliation and coordinate resolution of eligibility, billing, and deduction discrepancies.
- Partner with HR on benefit continuation during leaves of absence and transitions involving disability benefits or return to work.
- Support retirement plan administration, audits, and required testing in coordination with plan providers and designated company representatives.
- Develop and maintain salary ranges, pay grades, and compensation guidelines.
- Conduct market benchmarking and internal equity analysis; recommend adjustments based on findings and business needs.
- Partner with HR and department leaders to evaluate positions and support consistent job titles, levels, and compensation decisions.
- Coordinate annual compensation review and merit increase processes, including budgeting, analysis, approval tracking, and implementation.
- Assess bonus, incentive, and recognition programs, and recommend changes aligned with company objectives.
- Review proposed offers, promotions, and pay adjustments for alignment with approved compensation guidelines.
- Develop employee communications that explain the value of the company’s total rewards package.
- Monitor compensation and benefits trends relevant to the company’s workforce and industry.
- Partner with Payroll to ensure benefit deductions, employer contributions, and approved compensation changes are accurately reflected in ADP Workforce Now.
- Oversee the accuracy of benefits data, carrier feeds, and related HRIS processes; coordinate testing when plans or system configurations change.
- Establish recurring audits to identify enrollment, eligibility, deduction, and contribution discrepancies.
- Coordinate applicable benefits reporting, notices, disclosures, and filings with vendors, advisors, and internal stakeholders.
- Maintain procedures, documentation, and controls that support applicable benefits and compensation requirements.
- Protect confidential employee information and maintain appropriate access to sensitive benefits and compensation data.
- Prepare benefits and compensation budgets, forecasts, and reports in partnership with Finance.
- Present program performance, cost trends, risks, and recommendations to leadership.
- Develop clear procedures and training materials for employees, managers, and HR partners.
- Serve as the escalation point for complex benefits questions and coordinate timely resolution.
- Lead process improvements that strengthen accuracy, efficiency, and the employee experience.
- Perform other related duties as assigned.