Benefits Support Specialist

About the Role

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The Benefits Support Specialist supports core people programs, HR operations, and employee lifecycle activities. This position provides hands-on support for recognition and rewards initiatives, process improvement efforts, and cross-functional projects that enhance the effectiveness of People Operations.

This role involves supporting the Benefits team by managing employee inquiries submitted through the ticketing system. The specialist is responsible for triaging, responding to, and resolving a wide range of benefits-related questions, including health and wellness plans, retirement programs, leave policies, and other offerings. This requires a strong understanding of benefits programs, attention to detail, and a commitment to providing timely and empathetic support.

The specialist serves as a key point of contact for employees and managers, helping to ensure consistent communication and smooth execution of people-related processes. This role requires a service-oriented mindset, operational excellence, and the ability to collaborate effectively across HR functions and with external vendors.

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance.

Responsibilities

• Manage the execution of recognition programs, including badges, milestone celebrations, and international reward fulfillment.
• Lead and support programs such as the Quarterly Values Awards and employee anniversary recognition.
• Maintain program budgets and provide reports to partners such as Finance and international stakeholders.
• Respond to employee benefit-related inquiries submitted through the ticketing system, ensuring timely and accurate resolution in partnership with the Benefits team.
• Partner with vendors supporting recognition, benefits, and employee experience programs.
• Collaborate with cross-functional teams on HR initiatives and system/process enhancements.
• Identify opportunities to improve workflows and employee experience through process changes.
• Support larger People Operations projects and internal communications as needed.

Requirements

• Bachelor’s degree in Human Resources, Business, or a related field.
• 2+ years of experience in Human Resources; direct exposure to employee benefits administration preferred.
• Proficient in Microsoft Office Suite, especially Excel (e.g., using formulas, filters, data review).

Preferred Qualifications

• Familiarity with HRIS systems (Workday, Oracle, etc.) and service ticketing platforms.
• Experience with program or project management.

Skills and Competencies

• Strong organizational and multitasking skills with attention to detail.
• Excellent written and verbal communication skills; comfortable communicating across levels.
• Ability to work both independently and collaboratively in a fast-paced, dynamic environment.
• Commitment to maintaining confidentiality and handling sensitive employee information with care.
• Demonstrated adaptability, critical thinking, and problem-solving capabilities.
• Positive contributor to team culture and the broader employee experience.

Physical Requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Pay

The base pay range for this position is $55,500 - $79,300/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits.

Benefits

• Medical, dental, and vision insurance.
• Life and disability insurance.
• 401(k) match.
• Perks that support you, your family, and your finances.
• Career development opportunities.