Benefits Support Specialist

About the role

Join a dynamic team dedicated to providing exceptional customer support. This role is responsible for managing benefits inquiries and ensuring timely and accurate responses.

Responsibilities

• Handle inbound and outbound calls and emails related to employee benefits
• Research and provide accurate information about company benefits programs
• Document interactions and escalate complex issues to supervisors
• Train new employees on benefits policies and procedures
• Ensure compliance with all relevant laws and regulations

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• At least 2 years of experience in benefits administration or customer service
• Strong problem-solving and communication skills
• Proficient in Microsoft Office Suite
• Ability to work flexible hours including evenings and weekends

Qualifications

• Knowledge of various benefit plans such as health insurance, retirement plans, and paid time off
• Experience with HRIS systems and other benefit management tools
• Excellent organizational and time management skills

Skills

• Customer service orientation
• Technical proficiency in software applications
• Attention to detail

Benefits

• Competitive salary package
• Flexible working hours
• Health, dental, and vision insurance
• Retirement plan contributions
• Professional development opportunities

Schedule

Monday through Friday, 8:00 AM - 5:00 PM

Pay

$50,000 - $60,000 annually

Resources

For more information, visit our resources page.

Note: The above compensation range is based on market data and may vary based on experience and qualifications.