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Benefits Customer Service Representative (Call Center)

Johns Hopkins Intrastaff · Hanover, MD · 3 days ago
Consulting$21.87/hrFull-time

About the role

Johns Hopkins Health Plan (JHHP) in Hanover, MD is hiring Customer Service Representatives (CSR) for their Call Center department. This position offers a remote work option with flexible hours.

Responsibilities

  • Respond to inquiries from Johns Hopkins Health Plans members, providers, and internal stakeholders with empathy and professionalism.
  • Handle a variety of call types including benefit eligibility, enrollment, and claims status.
  • Conduct thorough research using available resources to resolve inquiries within CMS guidelines and internal policies.
  • Demonstrate strong listening skills and patience to understand and address member needs.
  • Navigate multiple systems to resolve complex issues and advocate for members.
  • Make outbound calls as needed for surveys and to resolve outstanding issues.
  • Communicate clearly and concisely, both verbally and in writing.
  • Adapt to changes and demonstrate flexibility in a dynamic environment.

Requirements

  • A high school diploma or equivalent.
  • Inbound call center experience highly preferred, preferably in health insurance.
  • Medicare Advantage experience strongly preferred.
  • Strong problem-solving and communication skills.
  • Proficient in Microsoft Office (Word, Excel, Outlook).
  • Ability to handle confidential information professionally.
  • Epic experience a plus; training available.

Qualifications

  • Must hold permanent residence in one of the following locations: Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida.

Skills

  • Excellent verbal and written communication skills.
  • Strong organizational and time management skills.
  • Ability to multitask and prioritize tasks effectively.
  • Knowledge of healthcare systems and procedures.

Pay

The pay rate is $21.87 per hour.

Schedule

5 days per week, 8 hour shifts per day Monday-Friday with rotating weekends. Call Center Hours of operation: 8am-8pm.

Benefits

Not specified.

Benefits

Not specified.

Application Instructions

Applicants must hold their permanent residence in one of the following locations to be considered for this position: Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida.

Equal Opportunity Employer

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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