Benefits Coordinator (Bilingual) | Casa Marianella

Casa Marianella welcomes displaced immigrants and promotes self-sufficiency by providing shelter and support services.

About the role

The Benefits Office aims to broadly improve health outcomes for our clients—both Casa Marianella residents and members of the Austin community at-large, particularly those seeking asylum or immigrating to the United States. We provide free in-person and over-the-phone assistance to help clients navigate bureaucratic systems and access services such as health care, food assistance, cash assistance, rental and utility relief, and more.

Responsibilities

• Assess needs of clients and screen them for benefit program eligibility
• Inform clients of health benefit options, gather eligibility documents, and apply to programs
• Follow up with clients to ensure timely and successful enrollment
• Track client information and submit routine reports and outcome data
• Collaborate with other Benefits Coordinators, shelter staff, and Case Managers to better serve shelter residents and promote self-sufficiency
• Attend and participate in training and weekly staff meetings

Requirements

• Proficiency in Spanish, French, Portuguese, or another language spoken by our client population (required for direct communication)
• Passion for social justice
• Experience working with immigrant communities (preferred)
• Excellent interpersonal communication skills, especially with clients across different languages and cultures
• Strong organizational and multitasking abilities, with keen attention to detail
• Flexibility, adaptability, and commitment to problem-solving when challenges arise
• Prior knowledge of social assistance programs (preferred but not required)
• Proficiency in Google Suite Software

Benefits

• Health insurance
• Therapy reimbursement
• 2 weeks paid vacation per year (PTO)
• 64 hours paid sick leave per year

Pay

$15/hr starting pay

Schedule

40 hours/week (30 in-person, 10 flexible)

In-person office hours: Mon–Thurs 12 p.m.–6 p.m., Fri 10 a.m.–4 p.m.