Benefits Coordinator

Position Summary

The Benefits Coordinator is responsible for the day-to-day administration of employee benefits programs and related HR support functions. This role ensures accurate processing of benefit enrollments, invoice reconciliations, employee communications, and benefit education initiatives. The ideal candidate is highly organized, detail-oriented, analytical, and customer-service driven, with strong Excel skills and the ability to manage confidential information with professionalism. Bilingual proficiency in English and Spanish is highly preferred.

Roles & Responsibilities

• Process employee benefit enrollments, changes, terminations, and qualifying life event updates in a timely and accurate manner.
• Maintain benefit records and ensure data accuracy across HRIS and benefits administration platforms.
• Serve as a point of contact for employees regarding benefit plans, eligibility, claims issues, and general benefit questions.
• Absorb and resolve benefit concerns by coordinating with insurance carriers, brokers, and internal HR team members.
• Invoice Reconciliation & Reporting
• Reconcile weekly, bi-weekly, and monthly benefit invoices to ensure billing accuracy.
• Investigate discrepancies, resolve carrier billing issues, and coordinate adjustments or corrections.
• Prepare reports, summaries, and spreadsheets related to benefit participation, costs, and trends.
• Utilize Excel to analyze data, track enrollments, and create reconciliation reports.
• Employee Communication & Education
• Conduct benefit orientations for new hires and explain available benefit options.
• Cook up and distribute employee benefit communication materials, notices, and reminders.
• Service Awards Program Administration
• Manage the employee service award program.
• Track employee service anniversary dates and maintain accurate records.
• Notify eligible employees and managers of upcoming service milestones.
• Order, track, and distribute service award items in a timely manner.
• General HR and Payroll Support
• Partner with HR and Payroll team members on special projects, audits, compliance activities, and employee engagement initiatives.
• Maintain confidentiality of sensitive employee and company information.
• Ensure compliance with applicable federal, state, and local regulations related to employee benefits.
• Aid with policy updates, employee files, and other HR administrative tasks as needed.

Job Requirements

• Education: Associate’s or Bachelor’s degree in Human Resources, Business Administration, Accounting, or related field preferred.
• Experience: Two plus years of benefits administration, HR, payroll, or related experience preferred.
• Knowledge: Knowledge of federal and state requirements regarding the administration of employee benefit programs: e.g., COBRA, HIPAA, FMLA, CFRA. Knowledge of basic accounting principles and reconciliation processes. Strong working knowledge of Microsoft Excel, including formulas, sorting/filtering, pivot tables, and data reconciliation.
• Bilingual in English and Spanish strongly preferred.
• Skills and Abilities: Excellent written and verbal communication skills and strong public speaking and facilitation skills (both in one-on-one setting and in group setting). Strong ability to manage multiple projects simultaneously and adapt to rapidly changing priorities. Excellent consistency and numerical aptitude. Critical thinking skills to evaluate data and programs to analyze content, screen for errors, make changes and recommendations. Advanced skills in WORD, PowerPoint and Excel. Ability to maintain confidentiality. Strong attention to detail, excellent organizational and follow-up skills. Ability to work in a team and to foster a cooperative working environment.