Benefits Call Center Representative – HR Services

About the role

We are seeking a Benefits Call Center Representative to assist employees of large client organizations with HR and benefits inquiries.

Responsibilities

• Handling high-volume inbound calls with professionalism and efficiency
• Verifying caller identity and providing detailed explanations of health, dental, vision, 401(k), and leave programs
• Guiding employees through enrollment processes, eligibility requirements, and life-event changes
• Researching and resolving complex issues accurately and promptly
• Documenting interactions meticulously and following established scripts and procedures
• Meeting quality and performance standards in a structured, performance-driven environment

Qualifications and Skills

• Excellent communication and customer service skills
• Ability to handle high call volumes and multitask effectively
• Attention to detail and strong problem-solving abilities
• Comfort with following scripts and procedures while providing personalized assistance
• Desire for growth and development within a supportive environment