BENEFITS ASSISTANT NF-03.

About the role

Under general supervision, performs duties as a benefits assistant in providing customer support to eligible employees and retirees, participants, human resources offices, and others on NAF benefits plans and portability of benefits.

Responsibilities

• Provides advice and assistance on routine benefit actions based on governing regulations and plan provisions.
• Assists benefits examiners and specialists by providing technical support in the administration of benefits programs (medical/dental insurance, life insurance, retirement, 401(K), and flexible spending/savings accounts).
• Performs functions such as determining eligibility; verifying coverage; examining, adjudicating, and processing claims for pensions and other benefits; validating employee service data; and communicating with service providers to respond to inquiries, resolve problems, and ensure delivery of benefits.
• Utilizes automated benefits systems to perform audits, run reports, process enrollments and terminations, and update electronic files and personnel records.
• Reconciles benefits enrollment data with payroll systems to verify eligibility data, enrollments, and payment of premiums.
• Processes requests for military service credit and retirement refunds.
• Sorts and scans transmittals and other benefits correspondence into document storage systems and distributes files to the correct benefits team.
• Interacts professionally with staff and customers internal and external to the organization on a variety of benefit matters and inquiries.
• Performs other duties as assigned.

Requirements

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.

Resumes must be two pages (or less) and clearly demonstrate the applicant's relevant experience, skills, knowledge, and abilities as they pertain to this position.

Qualifications

A qualified candidate must possess the following:

• Experience in providing clerical or assistance work which provided a broad working knowledge of the procedures and practices of human resources, employee benefits, or benefits administration.
• Demonstrated knowledge of rules, regulations, and other guidelines related to performing the work described above.
• Experience utilizing automated benefits systems and software to gather and process information from a variety of sources.
• Experience communicating with internal and external customers to resolve issues and address inquiries.

In addition to the above qualifications, candidates who possess the following will be considered "Highly Preferred" or "Best Qualified":

• Demonstrated customer service experience in a call center, administrative assistant, or similar capacity.
• Demonstrated knowledge of Civil Service or Department of War civilian human resources or federal benefits plans (i.e., Federal Employees Retirement System (FERS), Federal Employee Health Benefits, Thrift Savings Plan, DoD Nonappropriated Fund benefits plans).

Education is not required for this position and will not be utilized in determining minimum qualifications or as a substitution for experience unless indicated in the vacancy. If you would like for your education to be considered by the hiring panel as part of your overall accomplishments, you must attach copies of transcripts (online transcripts will be accepted). Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States.

Area of Consideration

This job is open to candidates within the commuting area. Local commuting area is defined as Bexar County/Fort Sam Houston/Texas and surrounding area within a 50-mile radius. You are also eligible if one of the following applies:

• You live outside this area and are able to commute to work on a daily basis.
• You are able to relocate yourself at your own expense.
• You are an involuntarily separated military member.
• You are a military spouse/family member relocating to this installation. Eligibility begins 30 days before the military sponsor's reporting date at the new duty location (Spouse Employment Preference (SEP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included).

Benefits

Regular full-time and part-time employees are eligible for:

• Enrollment in health and life insurance.
• Participation in 401k and retirement plans.
• Paid personal time off and federal holidays.

NAF flexible employees working in the United States or a U.S. citizen, spouse, or child of a U.S. citizen working for a NAFI in a foreign area are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.