Benefits Assistant

Qualifications

**REQUIRED QUALIFICATIONS:**

• A high school diploma or GED equivalent
• One (1) year of administrative experience in an office setting
• One (1) year of human resource experience or, one (1) additional year of administrative experience may be substituted)
• One (1) year of experience with MS Office Suite (Word, Excel, Outlook)

**PREFERRED QUALIFICATIONS:**

• One (1) year working with database software or Human Resources Information Systems
• An associate's degree in a related area or office assistant certification
• One (1) year of customer service experience

Working Conditions

The work is generally sedentary, requiring routine walking, standing, bending and carrying items weighing less than forty pounds.

Working Environment

The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities.

Physical Demands

The work is generally sedentary, requiring routine walking, standing, bending and carrying items weighing less than forty pounds.

Reasonable Accommodation

It is Doyon's business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

Preference Statement

Doyon grants preference to Doyon Shareholders and shareholders of other corporations that grant a similar preference to Doyon shareholders, such as Alaska Native Corporations. The preference applies in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training. A preference will be granted to qualified Doyon shareholders first, and second to qualified shareholders of other corporations which grant a similar reciprocal preference to Doyon shareholders, such as Alaska Native Corporations.

Responsibilities

**ESSENTIAL FUNCTIONS:**

• Greet new employees
• Manage incoming calls and direct inquiries
• Aid employees with the online benefits enrollment process
• Affirm employee changes (i.e., promotions, transfers, and terminations)
• Explain company benefits to employees
• Approve COBRA notices
• Maintain personnel benefit files and records and third-party administrator benefit files
• Process, verify, and maintain documentation related to benefit records and activities
• Respond to general employee and applicant inquiries, directing them to appropriate resources
• Perform clerical duties such as filing, copying, mailing, etc.
• Aid in the creation of benefit communications including benefit summaries, flyers and emails
• Provide administrative assistance to the HR department and other team members
• Address employee inquiries and provide information on benefit issues and claims
• Review 401(k) files to reconcile contribution changes and track eligibility
• Act as backup for the HR Benefits Specialist as needed
• Perform other assigned duties

Doyn Limited Core Competencies

- Commitment to Excellence – Identifies what needs to be done and takes action to achieve a standard of excellence beyond job expectations. - Corporate Values- Understands, embraces, and integrates Doyon corporate values into everyday duties and responsibilities. - Customer Service – Identifies and responds to current and future client needs by providing excellent service to internal and external clients. - Safety and Security – Promotes a safe work environment for co-workers and customers. - Teamwork – Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside or outside the organization.

Job-Specific Competencies

- Adaptability- Adapts to changing conditions and work assignments, sets priorities and manages multiple assignments, and tasks. - Administrative Skills- Performs a variety of responsible and confidential office, clerical and professional administrative duties. - Attention to Detail- Ensures one's own and other's work and information are complete and accurate. - Communication Skills- Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others. - Dependability- Consistently adheres to operational standards, ensures smooth operations and positive customer experiences, builds a productive workplace, is reliable, and improves team morale. - Independence- Works with minimal supervision. - Planning and Organizing- Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period. - Problem Solving- Anticipates and identifies problems, distinguishes between symptoms and causes, and determines alternative solutions involving varied levels of complexity, ambiguity and risk. - Time Management- Manages time effectively when accomplishing tasks, projects, and goals. - Willingness to Learn- Willing to learn new skills or techniques to meet the demanding changes of job duties and responsibilities.

Supervision

This position requires no supervisory responsibilities.