Benefits Assistant

Job Summary

The mission of the Human Resources Department at California State University, Fresno is to enhance the university community by attracting, retaining, and supporting a quality workforce in its effort to provide an excellent educational program for our students. The Benefits Department oversees a comprehensive program of benefits that includes health, dental, vision, life, disability, personal insurance, tax-sheltered annuities, a fee waiver program, CSU, state, and Federal leave programs, and many other miscellaneous benefits.

Key Qualifications

• Knowledge of office methods, procedures, and standard practices, including principles of customer service.
• Working knowledge of general practices, policies and procedures of a Human Resources Benefits Department.
• Thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate both orally and in writing.
• Thorough knowledge of office systems and ability to use a broader range of technology, systems, and packages (i.e. Microsoft Office Suite, Google email and calendar, etc.).
• Learn, interpret, and apply a wide variety of policies and procedures relating to benefits.
• Analyze data and make accurate projections using business mathematics and basic statistical techniques.
• Organize and plan work and projects including handling multiple priorities.
• Make independent decisions and exercise sound judgment.
• Demonstrate ability to establish and maintain effective working relationships within and outside the work group and serve as a liaison for the organizational unit.
• Excellent communication, interpersonal and problem-solving skills to serve as front-line contact while consistently providing quality customer service.
• Attention to detail and the ability to accurately draft and compose correspondence and standard reports and/or prepare and deliver presentations.
• Ability to maintain confidentiality with regard to sensitive written and electronic records.
• Ability to work effectively with faculty, staff, students and the general public from diverse ethnic, cultural and socio-economic backgrounds.

Education And Experience

• Completion of a high school program, technical/vocational program, or their equivalents.
• 3 years of related office work experience.
• 1 year in Human Resources Benefits.

Preferred Qualifications

• Knowledge of PeopleSoft Human Resources software.
• Knowledge of CalPERS benefits, leave and retirement programs, policies, practices, and procedures.
• Analyze & interpret data including benefit deductions.
• Two years in Human Resources Benefits.
• Demonstrated proficiency using common office automation software.
• Ability to address a wide range of problems which require interpreting policies and procedures and using ingenuity to develop practical, thorough and creative solutions.