Benefits Assistant

Position Details Position Information About Fordham Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom. The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program ( EAP ); tuition remission; and generous time off. Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education. Title of Position Benefits Assistant Position Number A09685 FLSA Exempt Scheduled Hours Per Week 35 Department Office of Human Resources Management Campus Rose Hill, Lincoln Center, Westchester Work Arrangement Hybrid Hybrid Policy: Please review the Hybrid Policy at www.fordham.edu/hybridpolicy . Position Summary Reporting to the Manager of Benefits, the Benefits Assistant provides administrative and operational support for the University’s employee benefits programs. The position serves as a first point of contact for routine employee inquiries, assists with benefit transactions, maintains accurate records, coordinates communications, and supports departmental processes that contribute to an efficient and positive employee experience. Essential Functions Provides operational support for the execution of University benefit plans and leave programs. Serves as the initial point of contact for routine employee benefit inquiries by phone, email, and in person, providing accurate information and directing more complex issues to the appropriate Benefits staff. Monitors the Benefits shared email inboxes, triages requests, researches routine questions, and ensures timely follow-up. Processes employee benefit transactions including enrollments, qualifying life events, dependent verification, terminations, beneficiary updates, and other benefit-related changes. Reviews benefit documentation for completeness and accuracy and follows up with employees to obtain missing information. Responsible for tuition remission administration, including processing applications and awards, verifying eligibility, communicating with employees, organizing information for the Graduate Tax Waiver committee and maintaining accurate records. Coordinates the distribution of benefit communications, educational materials, and annual notices. Supports annual Open Enrollment by preparing materials, coordinating employee communications, scheduling informational sessions, and assisting employees throughout the enrollment process. Assists with benefits billing, invoice reconciliation, and documentation required for internal controls and audits. Essential Functions Note This list is not intended to be an exhaustive list. The University may assign additional related duties as necessary. Management Responsibilities Not responsible for supervision or oversight of others. Additional Functions Supports special projects, process improvement initiatives, and departmental activities as assigned. Required Qualifications: Education and Experience Bachelor’s degree Minimum of one (1) year of administrative experience, preferably supporting Human Resources, employee benefits or a related administrative function. Required Qualifications: Knowledge and Skills Excellent customer service and interpersonal skills with the ability to communicate professionally and compassionately with employees. Strong organizational skills with exceptional attention to detail and accuracy. Demonstrated ability to manage multiple priorities while meeting deadlines. Ability to maintain confidential and sensitive employee information with discretion. Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and Teams. Strong communication skills. Ability to work collaboratively with colleagues across Human Resources, Payroll, and other University departments. Demonstrated problem-solving skills and commitment to continuous process improvement. Preferred Qualifications Experience working with HRIS or benefits administration systems. Minimum Starting Salary $65,000 Maximum Starting Salary $70,000 Qualifications Note Salary is commensurate with qualifications, experience, and skills. Is this a Union position? No Posting Detail Information Posting Number A1098P Number of Vacancies 1 Start Date ASAP Posting Date 07/08/2026 Special Instructions EEO Statement Fordham University is committed to excellence and welcomes candidates of all backgrounds. Fordham University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.