Benefits Administration Services Associate II
About the role
You will be the initial point of contact for inquiries from potential and existing members. This role combines phone-based administrative support and customer service, assisting members by navigating multiple systems to provide accurate benefits information. Representatives must be able to listen, think, navigate multiple systems, document, and communicate simultaneously. Calls can involve complex retirement concepts that require attention to detail and the ability to explain information clearly. Participants are often calling during important life events such as retirement, death of a loved one, financial hardship, or benefit concerns, requiring empathy and professionalism.
Responsibilities
- Navigate multiple systems to provide accurate benefits information.
- Accurately document enrollment requests, status changes, complaints, and grievances.
- Enter application and enrollment information into a web-based computer system for customers as needed.
- Periodically provide support through outbound calls.
Requirements
- High School Diploma/GED
- Must be 18 years of age
- Ability to successfully pass a criminal background check
- Previous customer service and/or call center experience
- Proficiency with MS Office and keyboarding
- Must pass a typing test with 35wpm
- Able to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Able to solve problems through analysis and ongoing feedback
- Achieving results through knowledge, empathy, and commitment
- Able to work with people of diverse backgrounds
- Experience working with healthcare and employer benefits is highly preferred
Qualifications
- Flexible Monday- Friday 8:00am-8:00pm EST
- Full-time schedule (40 hrs. a week)
- Career growth opportunities
Skills
- Excellent communication skills
- Attention to detail
- Problem-solving abilities
- Customer service skills
- Ability to work independently and as part of a team
Benefits
- Paid Training and equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- A retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
Pay
$16.00 per hour; which may be below your state's minimum wage. Please take this into consideration when applying.
Schedule
Must be flexible Monday- Friday 8:00am-8:00pm EST
Pay Transparency Laws
Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.