Benefits Administration Services Associate

About the role

Handle inbound calls with a strong focus on accuracy, empathy, and first-call resolution
Professional written communication, including follow-up and resolution emails
Process member requests efficiently while adhering to compliance, quality, and service standards
Deliver a consistent high-quality customer experience aligned with business expectations

Requirements

• Have a High School Diploma, or equivalent
• Must be able to type 25 WPM
• Must be able to navigate and work across multiple systems and tools simultaneously
• Must be able to navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquiries
• Strong verbal and written communication skills

Benefits

• Paid Training
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment
• The chance to make a real impact on the travel experience

Pay

Pay Rate: $16.00/hr, which may be below your state's minimum wage. Please take this into consideration when applying.

Schedule

Onsite Role: Chesapeake, VA – Full Time
Training: Monday - Friday 8:00 am - 5:30 pm EST (start time between 8:00 am - 9:00 am)
Hours: Monday - Friday 11:30 pm - 8:00 pm EST