Benefits Administration Services Associate II

About the role

As a member of the Benefits Call Center team at Conduent, you will assist customers by handling inbound calls related to employee benefits, including healthcare, retirement, and other perks. You will navigate multiple systems, provide accurate information, and deliver positive experiences through excellent customer service and communication.

Responsibilities

• Answer a steady volume of inbound calls from customers regarding employee benefits.
• Listen actively and discuss healthcare, retirement, and other employee perks.
• Navigate multiple systems to retrieve and provide accurate benefit information.
• Maintain punctuality and dependability to support client success.
• Collaborate with a supportive team to create positive customer experiences.
• Potentially work overtime during peak periods.

Requirements

• High school diploma or GED (required).
• Previous customer service and/or call‑center experience.
• Keyboarding and Microsoft Office proficiency; extensive typing experience.
• Excellent communication and problem‑solving skills.
• Ability to multi‑task effectively.
• Experience with healthcare and employer benefits is highly preferred.
• Willingness to work shifts between 8 AM‑6 PM, Monday‑Friday.
• Ability to complete a mandatory paid training program.
• Pass a criminal background check, drug test (including THC), and internet speed test (download ≥ 25 Mbps, upload ≥ 5 Mbps, ping ≤ 175 ms).
• Must be 18 years of age or older and able to connect via Ethernet cable to a modem/router.

Benefits

• Health, dental, and vision insurance for you and your family, starting on day 1.
• Paid training.
• Career growth and advancement opportunities.
• Full benefit options including life and disability insurance, retirement savings plan, paid holidays, and PTO/vacation.
• Great work environment with supportive team culture.

Pay

• Hourly rate: $16.00 per hour.
• Estimated annual salary range: $29,640 – $37,050 (may vary based on location, experience, and performance).
• Potential eligibility for bonuses or incentives based on business needs.

Schedule

• On‑site training: 8–10 weeks, Monday‑Friday, 8:30 AM‑5:30 PM EST.
• Production schedule: Monday‑Friday, 8:30 AM‑5:30 PM EST.
• Weekends off.
• Overtime may be required during peak times.