Benefits Administration Services Analyst II

About the role

As a Benefits Administration Services Analyst, you will perform recurring plan administration services under the supervision of senior analysts.

Responsibilities

• Triaging, researching, and responding to participant issues (e.g., eligibility, calculation errors, and service delivery)
• Triaging and researching system issues to confirm adherence to requirements
• Reviewing benefit reports, including Business Requirements Document (BRD), and acting as needed
• Processing retirement benefit applications, verifying accuracy of information and researching/investigating past service, and related credits
• Preparing and delivering training to team members
• Working cooperatively with other team members (plan administrators) to complete tasks, projects, and to ensure unified delivery of services
• Following and updating documentation materials as directed to maintain complete accurate work papers and audit trail
• Serving as contact with clients’ human resources personnel and vendor support as needed

Requirements

• Expert knowledge and 5+ years of experience in Pension and/or Defined Benefits (role is pension‑specific)
• Intermediate/advanced knowledge of Pension calculations & Audit Support
• Experience in reporting, SQL, and Data Analysis
• Advanced knowledge of Excel, Word, and Outlook
• Able to communicate effectively with clients on pension matters

Benefits

• Remote Health and Welfare Benefits: tailored health and welfare benefits for you and your family, effective first day of employment
• Retirement Savings: support for saving for your future
• Employee Discounts: access to global, national, and local discounts on merchandise, services, travel, and more
• Career Growth Opportunities: advancement opportunities across a vast portfolio of businesses and global footprint
• Paid Training: earn while you learn with award‑winning learning platforms
• Paid Time Off: attractive PTO packages to enjoy life away from work
• Great Work Environment: award‑winning culture recognized for diversity efforts

Pay

Estimated salary range: $60,000–$70,000 per year; eligibility for bonus or incentive based on business need.

Schedule

Flexible working arrangements are available; the role supports remote work and adaptable schedules to suit individual needs.