Benefits Administration Services Associate

About the role

As a Benefits Administration Services Associate at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions.

Responsibilities

• Aid participants scheduled for appointments regarding their retirement packages, including explanations of available options and required documentation.
• Research and resolve participant inquiries by reviewing account details, plan provisions, and system records.
• Document all calls, actions taken, and resolutions accurately in the system.
• Maintain confidentiality and comply with all regulatory, privacy, and company policies.
• Escalate complex or unresolved issues to the appropriate department when necessary.
• Assist with incoming calls from participants regarding retirement and pension benefits in a professional and courteous manner.
• Manage inbound calls.
• Check on stop and reissue cases.
• Manage death kits.
• Collaborate with the team.
• Provide information on pension eligibility, benefit calculations, and payment timelines.

Requirements

• Have a High School Diploma, or equivalent.
• Successfully pass a criminal background check and drug test.
• Strong organization skills.
• Excellent time management skills.
• Strong customer service mindset with clear, professional communication and the ability to follow instructions accurately.

Benefits

• Paid Training
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment
• The chance to make a real impact on the travel experience

Pay

Pay Rate: $16.00, which may be below your state's minimum wage. Please take this into consideration when applying.

Schedule

Onsite Role – Full Time - Chesapeake, VA
Hours: Varies between 8:00 am - 8:00 pm EST and work two late night shifts of 11:30am - 8:00pm per week