Benefits Administration Services Associate II

About the role

We are seeking dependable and customer-focused individuals to join our team as a Benefits Call Center Representative. This is a fast-paced call center environment where strong communication skills and attention to detail are essential.

Responsibilities

• Answer inbound calls in a professional and timely manner
• Absorb and respond to questions related to benefits and plans
• Update account information as needed
• Assist with changes to health plans, FSA or HSA plans for new and existing employees
• Navigate multiple systems while accurately documenting interactions
• Provide excellent customer service and resolve issues efficiently
• Follow company policies and procedures to ensure compliance

Requirements

• Must have a high school diploma/GED
• Must be 18 years of age
• Must be able to work on an Onsite in office position as is required for this role
• Customer service and/or call center experience in healthcare is a PLUS but not required
• Basic computer proficiency and ability to navigate multiple systems and dual screens
• Ability to work in a fast-paced, inbound call center environment
• Ability to work with people of diverse backgrounds
• Ability to solve problems through analysis and provided feedback
• Must be able to work an 8-hour shift between 8am-8pm EST, Monday- Friday
• Ability to establish and maintain effective working relationships with applicants, beneficiaries and co-workers

Qualifications

Must have a high school diploma/GED

Must be 18 years of age

Must be able to work on an Onsite in office position as is required for this role

Customer service and/or call center experience in healthcare is a PLUS but not required

Basic computer proficiency and ability to navigate multiple systems and dual screens

Ability to work in a fast-paced, inbound call center environment

Ability to work with people of diverse backgrounds

Ability to solve problems through analysis and provided feedback

Must be able to work an 8-hour shift between 8am-8pm EST, Monday- Friday

Ability to establish and maintain effective working relationships with applicants, beneficiaries and co-workers

Skills

Strong communication skills

Attention to detail

Customer service and/or call center experience in healthcare (optional)

Benefits

Full-time, stable schedule

No weekends required

Paid training provided

Career growth opportunities

Pay

$16.00 per hour

Actual salaries may vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

Schedule

Monday- Friday 8:00 am-8:00pm EST (with 2 late nights 11:30 am - 8:00 pm)