Benefit Programs Supervisor

Job Summary

We are looking for a Benefit Programs Supervisor to join our team! This position offers a $5,000 Hiring Bonus!

About the Role

This position offers a $5,000 Hiring Bonus!

Responsibilities

• Provide Steady Leadership: Oversee and support a strong team of Benefit Programs Specialists by managing daily workflow, assigning caseloads, and ensuring staff have the guidance and training needed to make accurate and timely eligibility decisions.
• Ensure Case Quality: Monitor case reviews to ensure eligibility determinations, benefit calculations, and documentation meet federal and state requirements.
• Communicate policy and regulatory changes clearly and ensure staff apply them correctly in day-to-day casework.
• Community and Interagency Collaboration: Represent the department with community partners and other agencies to explain eligibility programs, strengthen referral pathways, and coordinate services.
• Work with internal units to ensure clients receive consistent and accurate support across programs.
• Invest In Staff Development: Provide coaching, feedback, and training to build staff competency in eligibility policy, interviewing, documentation, and customer service.
• Carry out performance evaluations and support staff growth.
• Operational Management and Compliance: Develop and implement procedures that support efficient case processing and regulatory compliance. Maintain required records, prepare reports, and address operational needs.
• Lead Continuous Program Improvement: Guide projects that streamline eligibility processes, strengthen community coordination, and enhance overall program performance in alignment with agency goals.

Requirements

• Bachelor's degree in the human services field and human services program experience in a lead or supervisory capacity, or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Direct experience preferred as a Benefit Programs Supervisor, Benefits Programs Manager or Trainer, or senior level experience as a Benefit Programs Specialist.
• Valid driver's license.