Benefits Supervisor

About the role

The In-N-Out Burger Human Resources team is seeking a Benefits Supervisor to join our Irvine, CA office. This full-time position reports to the Senior Benefits Manager and is responsible for leading a team of Benefits Partners to ensure a high standard of service and the seamless delivery of benefits programs for our Associates.

Responsibilities

• Support and evaluate benefits offerings, including health and wellness programs, and voluntary benefits, to ensure market competitiveness.
• Manage the day-to-day operations of benefits, including enrollments, life events, COBRA, and any benefit event processed through our HRIS System, Oracle.
• Ensure all new benefits and rates are implemented during annual open enrollment, and provide change management needed with HRIS, Communications team, Marketing team, Payroll, Talent Acquisition, HR, and Legal.
• Provide reporting and enrollment updates for successful open enrollment each year.
• Partner with our Associate Support Center for continued training and communication updates for the ASC to answer associate calls as proficiently as possible.
• Manage the monthly budget by tracking invoices and ensuring prompt payment to vendors.
• Support new benefit implementations with change management, system integrations, communications, etc.
• Review and oversee the team’s work is meeting our internal service level expectations and adjust processes or workload to ensure proper staffing to cover all job functions.
• Ensure compliance with federal and state regulations, including ACA, ERISA, HIPAA, and COBRA.
• Oversee annual benefits audits and filings, such as Form 5500 and nondiscrimination testing.
• Work with broker partner to ensure our plans are compliant, plan documents are up to date, appropriately posted, annual notices are delivered, ACA filings are completed, and ensure compliance with other state and local regulations.
• Partner with third-party vendors, brokers, and consultants to optimize benefits program administration and performance.
• Develop and deliver communication strategies to educate Associates about their benefits options.
• Lead and mentor benefits team members to ensure high performance and professional development.
• Collaborate with HR, Finance, Payroll, and Legal teams to align benefits programs with organizational goals.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field is required; a master’s degree in a related field is preferred.
• 7+ years of experience in direct group benefits, leave, and 401(k) administration, preferably in a multi-site, multi-state environment.
• 3-5 years of supervisory leadership experience with a proven track record of leading, mentoring, and developing a team.
• Strong knowledge of federal and state benefits regulations, with experience overseeing leave of absence programs, managing benefits audits and filings, and ensuring compliance through effective implementation of regulatory initiatives.
• Experience working with insurance brokers and vendors to manage benefit plan renewals, negotiations, and compliance with federal and state regulations (e.g., ACA, ERISA).
• Proficiency in HRIS and benefits management systems, with the ability to analyze and report on benefits data effectively.
• Strong interpersonal skills, including the ability to build relationships with Associates, brokers, and insurance carriers at all levels.
• Excellent written and oral communication skills, with the ability to clearly explain plan designs, enrollment processes, and government regulations to diverse audiences.
• Proficient in Microsoft Office software and tools, including advanced Excel.
• Certification such as CEBS, PHR, or SPHR is a plus.