Benefit Programs Supervisor
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Include a section ONLY when posting has real, specific content for it — never emit heading with filler/placeholder text. Prefer few substantive sections over many thin ones.
We need to parse the posting.
Content:
- Opening: "Are you Richmond R.E.A.D.Y ? R espect. E quity. A ccountability. D iversity… YOU !!! About This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements: Virginia Retirement System (VRS) Language Incentive Referral Bonus T uition Assistance Program"
So we have a paragraph about excitement, benefits: VRS, Language Incentive, Referral Bonus, Tuition Assistance Program.
Then "Description The City of Richmond Department of Social Services' Economic Support & Independence Division is seeking a customer-focused and performance-oriented professional to fill the position of Benefit Programs Supervisor to manage a team of Benefit Program Specialists and accomplish service delivery goals related to benefit programs established by the federal, state, and City government. The anticipated hiring range is $68,830-$89,000."
Thus we have description and pay range.
Then "Duties include but are not limited to" followed by a long list of duties (multiple sentences). We need to extract duties as list items.
Then "Qualifications, Special Certifications And Licenses KNOWLEDGE, SKILLS, AND ABILITIES: ..." then Minimum Training And Experience, Preferred Training And Experience, LICENSING, CERTIFICATIONS And/or OTHER SPECIAL REQUIREMENTS None required.
Then EEO statement etc which we need to remove.
Also there is "City of Richmond Department of Social Services employees are considered essential personnel may be required to work during inclement weather and times of declared emergencies." This is a note about schedule? Could be schedule info: may be required to work during inclement weather and times of declared emergencies. Also maybe schedule not specified. We should not create Schedule section unless posting actually states them. It does mention essential personnel may be required to work during inclement weather and times of declared emergencies. That's schedule-related info. Could be considered schedule. But we need to see if we should create a Schedule section. The rule: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state something about schedule: essential personnel may be required to work during inclement weather and times of declared emergencies. That's schedule info. So we could include a Schedule section with that statement.
But we also have Benefits: they listed VRS, Language Incentive, Referral Bonus, Tuition Assistance Program. So we should create Benefits section with those items as list.
Pay: they gave anticipated hiring range $68,830-$89,000. So Pay section.
Now About the role: we have the introductory paragraph about excitement and commitment etc. Could be "About the role" or "About". The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use About the role.
We need to decide which sections to include: About the role (intro), Responsibilities (duties), Requirements (maybe combine qualifications, skills, etc). Could also have Qualifications and Skills separate but they said prefer few substantive sections over many thin ones. So we could combine Requirements (including qualifications, skills, experience). Or we could have Qualifications and Skills separate if there is enough content. But we have a lot of qualifications content; we could split into Qualifications and Skills. However they said prefer few substantive sections over many thin ones. So maybe we have About the role, Responsibilities, Requirements (which includes qualifications, skills, experience), Benefits, Pay, Schedule.
We need to ensure we don't create sections with filler text. All sections have real content.
Now we need to extract content precisely, preserving all substantive information, not inventing or summarizing away detail.
We need to format as HTML fragment: only the sections, no /, no markdown fences.
We'll produce something like:
About the role
Are you Richmond R.E.A.D.Y ? R espect. E quity. A ccountability. D iversity… YOU !!! This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements: Virginia Retirement System (VRS) Language Incentive Referral Bonus Tuition Assistance Program.
But note the original had "Are you Richmond R.E.A.D.Y ? R espect. E quity. A ccountability. D iversity… YOU !!! About This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements: Virginia Retirement System (VRS) Language Incentive Referral Bonus T uition Assistance Program". There's a typo "T uition Assistance Program" with space. We should preserve as is? Probably keep exactly but maybe fix spacing? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep the text as given, but we can correct obvious typos? That might be considered inventing? Safer to keep as is but maybe fix the space? The original: "T uition Assistance Program". Likely a formatting error; but we should preserve the exact wording? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. Changing "T uition" to "Tuition" could be considered inventing? It's correcting a typo, which could be considered altering. I'd keep as is: "T uition Assistance Program". However the phrase "About This is an EXCITING time" seems duplicated: "About This is an EXCITING time". Actually the text: "Are you Richmond R.E.A.D.Y ? R espect. E quity. A ccountability. D iversity… YOU !!! About This is an EXCITING time to Join the City of Richmond!" So there is "About" before the sentence. We'll keep that.
Now Responsibilities: list duties.
We need to extract each duty as a list item. The duties paragraph: "Duties include but are not limited to Providing supervision and ongoing training to a team of Benefit Programs Specialists who provide face-to-face eligibility determination and ongoing case management to City of Richmond residents applying for federal/state programs such as Supplemental Nutrition Assistance Program (SNAP); Medicaid, General Relief; Emergency Assistance; Long-Term Care; Temporary Assistance to Needy Families (TANF) and Aged, Blind & Disabled (ABD) etc. Providing training and ongoing development activities to newly assigned Benefit Program Specialist staff members and assess performance on a regular basis Reviewing and analyzing case activity for policy compliance and payment accuracy Oversight of case-processing, case management, and service delivery by employees Coaching and mentoring employees and documenting performance Participating in the hiring process for staff Researching case histories and authorizing actions and maintaining statistical data Acting as liaison to external and internal organizations and the general public Compiling and analyzing management reports on workload distribution and performance standards Ensuring quality customer serviceParticipates in Mass Care Center operations during incidents or declared emergencies as needed for the duration of the event.Other related duties as assigned."
We need to split into separate items. The text lacks punctuation between some items; we need to infer separate duties. We can split by sentences where appropriate. Let's list:
1. Providing supervision and ongoing training to a team of Benefit Programs Specialists who provide face-to-face eligibility determination and ongoing case management to City of Richmond residents applying for federal/state programs such as Supplemental Nutrition Assistance Program (SNAP); Medicaid, General Relief; Emergency Assistance; Long-Term Care; Temporary Assistance to Needy Families (TANF) and Aged, Blind & Disabled (ABD) etc.
2. Providing training and ongoing development activities to newly assigned Benefit Program Specialist staff members and assess performance on a regular basis
3. Reviewing and analyzing case activity for policy compliance and payment accuracy
4. Oversight of case-processing, case management, and service delivery by employees
5. Coaching and mentoring employees and documenting performance
6. Participating in the hiring process for staff
7. Researching case histories and authorizing actions and maintaining statistical data
8. Acting as liaison to external and internal organizations and the general public
9. Compiling and analyzing management reports on workload distribution and performance standards
10. Ensuring quality customer service
11. Participates in Mass Care Center operations during incidents or declared emergencies as needed for the duration of the event.
12. Other related duties as assigned.
Note: "Ensuring quality customer serviceParticipates" missing space; we split.
Now Requirements: we need to combine qualifications, skills, experience, etc.
We have sections: "Qualifications, Special Certifications And Licenses KNOWLEDGE, SKILLS, AND ABILITIES: Considerable knowledge in Social and Human Services programs such as SNAP, TANF, Medicaid, and General Relief programs; Supervisory and management practices; and Social Services or Human Services policies and practices. Demonstrated skills in leadership and supervisory skills including coaching, training, and staff development; Business, technical, and report writing; and program planning and evaluation. Demonstrated ability to work with diverse populations, including hard to serve and low income communities to generate trust and cooperation of community residents and others; Interpret and apply relevant policies; Problem-solve and resolve conflicts and think critically. Minimum Training And Experience Bachelor's degree in human services, social work, or a related fieldSix (6) or more years of relevant work experience in various federal, state and local public assistance and benefit programs or services programsAn equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification Preferred Training And Experience Bachelor's or higher degree in Human, Social Services or any relevant field Seven (7) or more years experience in Benefits Programs services Previous supervisory/ leadership and staff development experience Extensive knowledge of state, federal and local benefits programs Exceptional analytical, communication and customer service skills Proficient time, performance management knowledge with the ability to priorities while working in a fast paced environment Experience in Long Term Care and/or Aged, Blind and Disabled (ABD) programs LICENSING, CERTIFICATIONS And/or OTHER SPECIAL REQUIREMENTS None required"
We need to preserve all substantive info. We'll create a - list for requirements? The instruction: Use
- for any list of duties/requirements/benefits, and
for prose. So for requirements we can use a list.
We need to extract each requirement item. The text is dense; we can break into logical items:
- Considerable knowledge in Social and Human Services programs such as SNAP, TANF, Medicaid, and General Relief programs
- Supervisory and management practices
- Social Services or Human Services policies and practices
- Demonstrated skills in leadership and supervisory skills including coaching, training, and staff development
- Business, technical, and report writing
- Program planning and evaluation
- Demonstrated ability to work with diverse populations, including hard to serve and low income communities
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Include a section ONLY when posting has real, specific content for it — never emit heading with filler/placeholder text. Prefer few substantive sections over many thin ones. We need to parse the posting. Content: - Opening: "Are you Richmond R.E.A.D.Y ? R espect. E quity. A ccountability. D iversity… YOU !!! About This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements: Virginia Retirement System (VRS) Language Incentive Referral Bonus T uition Assistance Program" So we have a paragraph about excitement, benefits: VRS, Language Incentive, Referral Bonus, Tuition Assistance Program. Then "Description The City of Richmond Department of Social Services' Economic Support & Independence Division is seeking a customer-focused and performance-oriented professional to fill the position of Benefit Programs Supervisor to manage a team of Benefit Program Specialists and accomplish service delivery goals related to benefit programs established by the federal, state, and City government. The anticipated hiring range is $68,830-$89,000." Thus we have description and pay range. Then "Duties include but are not limited to" followed by a long list of duties (multiple sentences). We need to extract duties as list items. Then "Qualifications, Special Certifications And Licenses KNOWLEDGE, SKILLS, AND ABILITIES: ..." then Minimum Training And Experience, Preferred Training And Experience, LICENSING, CERTIFICATIONS And/or OTHER SPECIAL REQUIREMENTS None required. Then EEO statement etc which we need to remove. Also there is "City of Richmond Department of Social Services employees are considered essential personnel may be required to work during inclement weather and times of declared emergencies." This is a note about schedule? Could be schedule info: may be required to work during inclement weather and times of declared emergencies. Also maybe schedule not specified. We should not create Schedule section unless posting actually states them. It does mention essential personnel may be required to work during inclement weather and times of declared emergencies. That's schedule-related info. Could be considered schedule. But we need to see if we should create a Schedule section. The rule: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state something about schedule: essential personnel may be required to work during inclement weather and times of declared emergencies. That's schedule info. So we could include a Schedule section with that statement. But we also have Benefits: they listed VRS, Language Incentive, Referral Bonus, Tuition Assistance Program. So we should create Benefits section with those items as list. Pay: they gave anticipated hiring range $68,830-$89,000. So Pay section. Now About the role: we have the introductory paragraph about excitement and commitment etc. Could be "About the role" or "About". The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use About the role.
We need to decide which sections to include: About the role (intro), Responsibilities (duties), Requirements (maybe combine qualifications, skills, etc). Could also have Qualifications and Skills separate but they said prefer few substantive sections over many thin ones. So we could combine Requirements (including qualifications, skills, experience). Or we could have Qualifications and Skills separate if there is enough content. But we have a lot of qualifications content; we could split into Qualifications and Skills. However they said prefer few substantive sections over many thin ones. So maybe we have About the role, Responsibilities, Requirements (which includes qualifications, skills, experience), Benefits, Pay, Schedule.
We need to ensure we don't create sections with filler text. All sections have real content.
Now we need to extract content precisely, preserving all substantive information, not inventing or summarizing away detail.
We need to format as HTML fragment: only the sections, no /, no markdown fences.
We'll produce something like:
About the role
Are you Richmond R.E.A.D.Y ? R espect. E quity. A ccountability. D iversity… YOU !!! This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements: Virginia Retirement System (VRS) Language Incentive Referral Bonus Tuition Assistance Program.
But note the original had "Are you Richmond R.E.A.D.Y ? R espect. E quity. A ccountability. D iversity… YOU !!! About This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements: Virginia Retirement System (VRS) Language Incentive Referral Bonus T uition Assistance Program". There's a typo "T uition Assistance Program" with space. We should preserve as is? Probably keep exactly but maybe fix spacing? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep the text as given, but we can correct obvious typos? That might be considered inventing? Safer to keep as is but maybe fix the space? The original: "T uition Assistance Program". Likely a formatting error; but we should preserve the exact wording? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. Changing "T uition" to "Tuition" could be considered inventing? It's correcting a typo, which could be considered altering. I'd keep as is: "T uition Assistance Program". However the phrase "About This is an EXCITING time" seems duplicated: "About This is an EXCITING time". Actually the text: "Are you Richmond R.E.A.D.Y ? R espect. E quity. A ccountability. D iversity… YOU !!! About This is an EXCITING time to Join the City of Richmond!" So there is "About" before the sentence. We'll keep that. Now Responsibilities: list duties. We need to extract each duty as a list item. The duties paragraph: "Duties include but are not limited to Providing supervision and ongoing training to a team of Benefit Programs Specialists who provide face-to-face eligibility determination and ongoing case management to City of Richmond residents applying for federal/state programs such as Supplemental Nutrition Assistance Program (SNAP); Medicaid, General Relief; Emergency Assistance; Long-Term Care; Temporary Assistance to Needy Families (TANF) and Aged, Blind & Disabled (ABD) etc. Providing training and ongoing development activities to newly assigned Benefit Program Specialist staff members and assess performance on a regular basis Reviewing and analyzing case activity for policy compliance and payment accuracy Oversight of case-processing, case management, and service delivery by employees Coaching and mentoring employees and documenting performance Participating in the hiring process for staff Researching case histories and authorizing actions and maintaining statistical data Acting as liaison to external and internal organizations and the general public Compiling and analyzing management reports on workload distribution and performance standards Ensuring quality customer serviceParticipates in Mass Care Center operations during incidents or declared emergencies as needed for the duration of the event.Other related duties as assigned." We need to split into separate items. The text lacks punctuation between some items; we need to infer separate duties. We can split by sentences where appropriate. Let's list: 1. Providing supervision and ongoing training to a team of Benefit Programs Specialists who provide face-to-face eligibility determination and ongoing case management to City of Richmond residents applying for federal/state programs such as Supplemental Nutrition Assistance Program (SNAP); Medicaid, General Relief; Emergency Assistance; Long-Term Care; Temporary Assistance to Needy Families (TANF) and Aged, Blind & Disabled (ABD) etc. 2. Providing training and ongoing development activities to newly assigned Benefit Program Specialist staff members and assess performance on a regular basis 3. Reviewing and analyzing case activity for policy compliance and payment accuracy 4. Oversight of case-processing, case management, and service delivery by employees 5. Coaching and mentoring employees and documenting performance 6. Participating in the hiring process for staff 7. Researching case histories and authorizing actions and maintaining statistical data 8. Acting as liaison to external and internal organizations and the general public 9. Compiling and analyzing management reports on workload distribution and performance standards 10. Ensuring quality customer service 11. Participates in Mass Care Center operations during incidents or declared emergencies as needed for the duration of the event. 12. Other related duties as assigned. Note: "Ensuring quality customer serviceParticipates" missing space; we split. Now Requirements: we need to combine qualifications, skills, experience, etc. We have sections: "Qualifications, Special Certifications And Licenses KNOWLEDGE, SKILLS, AND ABILITIES: Considerable knowledge in Social and Human Services programs such as SNAP, TANF, Medicaid, and General Relief programs; Supervisory and management practices; and Social Services or Human Services policies and practices. Demonstrated skills in leadership and supervisory skills including coaching, training, and staff development; Business, technical, and report writing; and program planning and evaluation. Demonstrated ability to work with diverse populations, including hard to serve and low income communities to generate trust and cooperation of community residents and others; Interpret and apply relevant policies; Problem-solve and resolve conflicts and think critically. Minimum Training And Experience Bachelor's degree in human services, social work, or a related fieldSix (6) or more years of relevant work experience in various federal, state and local public assistance and benefit programs or services programsAn equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification Preferred Training And Experience Bachelor's or higher degree in Human, Social Services or any relevant field Seven (7) or more years experience in Benefits Programs services Previous supervisory/ leadership and staff development experience Extensive knowledge of state, federal and local benefits programs Exceptional analytical, communication and customer service skills Proficient time, performance management knowledge with the ability to priorities while working in a fast paced environment Experience in Long Term Care and/or Aged, Blind and Disabled (ABD) programs LICENSING, CERTIFICATIONS And/or OTHER SPECIAL REQUIREMENTS None required" We need to preserve all substantive info. We'll create a- list for requirements? The instruction: Use
- for any list of duties/requirements/benefits, and
for prose. So for requirements we can use a list. We need to extract each requirement item. The text is dense; we can break into logical items: - Considerable knowledge in Social and Human Services programs such as SNAP, TANF, Medicaid, and General Relief programs - Supervisory and management practices - Social Services or Human Services policies and practices - Demonstrated skills in leadership and supervisory skills including coaching, training, and staff development - Business, technical, and report writing - Program planning and evaluation - Demonstrated ability to work with diverse populations, including hard to serve and low income communities
- for any list of duties/requirements/benefits, and