Ben & Jerry's Ice Cream Engineering Supervisor

About the role

With 19,000 expert ice cream colleagues and iconic brands like Wall's, Cornetto and Ben & Jerry's, loved in 76 countries, we are the world's largest ice cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. As the world's biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work: we move fast and keep things simple, turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. We're curious and ready for what's next — embracing digital, using data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

Job purpose

Lead and develop a high‑performing maintenance team to ensure equipment reliability, regulatory compliance, and continuous improvement in a 24/7 food manufacturing environment. Champion continuous improvement methodologies to drive operational excellence and support Ben & Jerry's social, product, and economic missions. A key focus is achieving high OTIF (On Time In Full) performance for Preventive Maintenance tasks, ensuring maintenance activities are completed as scheduled to maximize machine efficiency, reliability, and production readiness.

Responsibilities

Team leadership & development

• Supervise Mechanical & Electrical Technicians, Stockroom Attendants, and Maintenance Planners.
• Develop shift structures, vacation schedules, succession plans, and training programs.
• Conduct recruiting, interviewing, onboarding, and skill gap analysis (Skill Matrix).
• Spend 75% of time on the shop floor (6/2 rule) to coach and guide technicians.

Maintenance operations

• Plan and execute preventive, predictive, and corrective maintenance using CMMS.
• Ensure completion of PMs, F‑tags, and AM tasks with quality and timeliness.
• Validate Autonomous Maintenance standards and partner with FLMs for compliance.
• Lead root cause analysis and execute EWOs for breakdowns >4 hours.
• Maintain 5S standards in maintenance areas and storerooms.

Continuous improvement & projects

• Champion continuous improvement initiatives across maintenance operations.
• Identify and implement cost‑saving strategies and low‑cost maintenance solutions.
• Collaborate with Engineering on innovation projects, line modifications, and new installations.
• Document maintenance improvements and communicate with Engineering.
• Lead projects including rebuilds, upgrades, and new equipment installations.

Compliance & safety

• Ensure adherence to OSHA, HACCP, FDA, PSM, and other regulatory standards.
• Train new hires on certified safety procedures and SHE policies.
• Investigate incidents and implement CAPAs.
• Ensure MOC compliance for equipment changes impacting food safety.

Systems & budget management

• Track labor costs, overtime, and absences via Kronos.
• Maintain accurate maintenance records and logs.

Cross‑functional collaboration

• Align with Production, Quality, and Engineering teams to optimize downtime usage.
• Coordinate maintenance activities during product trials, commissioning, and seasonal shifts.
• Support site security and vendor management.

Requirements

• Bachelor's degree in Mechanical, Electrical, or Industrial Engineering (or equivalent experience).
• 3–5 years of industrial maintenance experience, preferably in food manufacturing.
• Proven supervisory experience in a unionized environment.
• Strong communication, leadership, and organizational skills.
• Proficiency in CMMS, Microsoft Office, and maintenance analytics.
• Candidates must be legally authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship.

Preferred qualifications

• Certifications: CMRP, Six Sigma, Lean Manufacturing.
• Experience with sanitary design, HACCP, and food‑grade maintenance practices.
• Familiarity with predictive maintenance technologies (vibration, thermal, ultrasonic).

Work environment

• 24/7 manufacturing operation requiring flexibility across shifts.
• Frequent time on the shop floor with exposure to factory conditions.
• Use of PPE and compliance with safety protocols required.

Benefits

Alongside meaningful work and strong development, we offer a reward package that typically includes:

• Market‑competitive pay and performance‑related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Medical, dental and (where applicable) vision coverage
• Health and wellbeing support, including employee assistance programs and wellness initiatives
• Health‑related savings and spending accounts
• Retirement savings programs with a competitive matching plan
• Additional employee perks (e.g., corporate discounts, commuter or learning support)

Benefits vary by country and are subject to plan terms and eligibility. TMICC employees are eligible to participate in our benefits plan, which includes but is not limited to: health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, and access to numerous voluntary benefits. Coverage for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Why join us? This is a place for people who are passionate about ice cream and are growth obsessed — both for the business and for themselves. People who act like an owner and drive our business end‑to‑end. People who are driven by success to deliver more than we ever thought we could. You'll thrive here if you value an inclusive culture, with low ego and hierarchy, and if you're excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward. Roles with real accountability and visible impact; freedom to move fast, experiment and challenge how things are done; continuous learning and development as the business grows; reward linked to performance and contribution. Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Pay

The pay range for this position is $88,600 to $133,000. The Magnum Ice Cream Company (TMICC) takes into consideration a wide range of factors in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. This position is bonus eligible.