Behavioral Health Services Supervisor - Homeless Housing Opportunities, Partnerships & Education

About The Position

Behavioral Health Services Supervisor position within the Homeless Housing Opportunities, Partnerships & Education program (HHOPE) in Riverside, CA.

About The Program

HHOPE is dedicated to reducing and preventing homelessness in Riverside County through a comprehensive, integrated approach that combines housing and behavioral health services. Our objective is to engage, stabilize, and support individuals and families experiencing homelessness by connecting them to permanent housing, healthcare, and community-based supports.

Role Overview

Supervisors within HHOPE play a vital role in advancing this mission by leading multidisciplinary teams that deliver high-quality, person-centered care. They ensure program fidelity, promote collaboration with internal and external partners, and uphold HHOPE's commitment to equity, innovation, and outcomes that foster long-term housing stability and wellness for all participants.

Required Licensure

• Must have a valid license to practice as a Licensed Clinical Social Worker (LCSW), Licensed Professional Clinical Counselor (LPCC), or Licensed Marriage and Family Therapist (LMFT) issued by the California State Board of Behavioral Science
• Possession of a valid California Driver's License (position requires occasional fieldwork)

Desired Qualifications

• Minimum of two years post-licensure experience
• Strong computer and organizational skills
• Supervisory/lead experience

Schedule

Work schedule follows a 9/80 format, with hours from 8:00 a.m. to 5:30 p.m.

Pay Differential

This position is eligible for a 10% DTR differential applied to hours physically worked. At any time, this differential can be removed.

Essential Duties

• Supervise and support daily operations of assigned teams, including Street Outreach, Enhanced Care Management (ECM), Community Supports (CS), and grant-funded positions
• Provide leadership and direction to staff to ensure effective service delivery, adherence to program standards, and achievement of contract deliverables
• Monitor staff performance through regular supervision, coaching, and performance evaluations, ensuring alignment with departmental goals and professional development plans
• Coordinate workflow and staffing coverage to maintain consistent field presence and office operations, including scheduling, approving timecards, and managing time-off requests
• Oversee documentation and reporting in systems such as HMIS, ELMR, and EPIC to ensure accuracy, timeliness, and compliance with funding and regulatory requirements
• Track grant objectives and expenditures, working collaboratively with leadership to ensure programs operate within budget and meet outcome targets
• Facilitate communication across interdisciplinary teams, community partners, and internal departments to promote coordinated care and efficient service delivery
• Respond to field and program needs by providing guidance on complex cases, crisis intervention, and linkage to appropriate internal or community resources
• Ensure compliance with all county, state, and federal program guidelines, including data privacy, safety, and documentation standards
• Lead or participate in case conferencing, team meetings, and staff trainings to reinforce best practices in outreach, engagement, and client-centered care
• Represent the program at community meetings, stakeholder events, and collaborative initiatives to enhance visibility and strengthen partnerships

Additional Duties

• Plan, assign, direct, supervise, and coordinate the work of a multidisciplinary staff providing behavioral health treatment services, social and rehabilitation services, and consultation and education services to consumers, public and private agencies, and the community
• Evaluate overall unit activities, including methods and procedures for effectiveness and consistency with program goals and objectives; recommend and implement changes in program, policies, and procedures as necessary
• Evaluate performance of personnel and take or recommend appropriate course of action; interview, select, and recommend the hiring of new staff members
• Provide guidance to subordinates on departmental philosophy, goals and objectives, and policies and procedures through casework conferences, staff meetings, and work review; assist and participate in the development and coordination of in-service training and staff development programs
• Make or review decisions on difficult consumer assessment and casework matters
• Work with other public, private, and community organizations providing health and human services to mentally and emotionally disabled individuals to gain and ensure cooperation in order to achieve program goals; participate in behavioral health conferences and local area committees; may participate in regional or countywide community needs assessment and program planning development and evaluation activities
• Assist in preparing annual budget requirements and monitor expenditures to ensure unit is within funding provisions; prepare reports and correspondence regarding workload statistics, casework and unit methods, and procedures

Minimum Qualifications

Experience: Two years of post-license professional experience in a psychiatric or behavioral health setting providing direct client services which must have included: client assessment and evaluation, development and implementation of appropriate treatment plans, providing psychotherapy or behavioral health counseling, and providing indirect services involving information, consultation, and educational services to staff and community.

License: Possession of a valid license to practice as a Licensed Clinical Social Worker, Licensed Professional Clinical Counselor, or Licensed Marriage and Family Therapist issued by the California State Board of Behavioral Science Examiners. Possession of a valid California Driver's License is required.

Out-of-State Candidates: Candidates recruited from out-of-state must possess an out-of-state license to practice in one of the above stated options. Individuals hired under this option shall obtain their license to practice issued by the California Board of Behavioral Sciences within three years of date of hire. During the interim three years, the incumbent shall be eligible for a Mental Health Professional Licensing Waiver Request approved by the State of California Health and Human Services Agency.

LPCC Additional Requirements: Candidates qualifying with the Licensed Professional Clinical Counselor option must have completed:

• Six semester units or nine quarter units specifically focused on the theory and application of marriage and family therapy, OR a named specialization or emphasis area on the qualifying degree in marriage and family therapy, marital and family therapy, marriage, family, and child counseling, or couple and family therapy
• No less than 500 hours of documented supervised experience working directly with couples, families, or children
• A minimum of six hours of continuing education specific to marriage and family therapy, completed in each license renewal cycle

Contact Information

For questions regarding this position, please contact Jeremy Holforty at (951) 955-5558 or jholfort@rivco.org. Please allow 1-2 business days for a response to general inquiries.