Behavioral Health Quality Manager

Principal Responsibilities

• Increase productivity through quality assurance measures
• Clear understanding of Department of Mental Health programs
• Provide oversight and supervision for identified staff
• Develop & maintain training manual and procedures for new hires and current staff
• Develop and maintain Policies & Procedures (P&Ps) that are aligned with DMH standards
• Attend and represent the agency at outside meetings to keep aware of new bulletins and distribute information to Leads/Programs
• Aid in internal compliance meetings
• Understand Electronic Health Recording (EHR) system, Welligent and Nextgen
• Provide and/or arrange ongoing Professional Development for clinicians and other providers
• Design and maintain training and QA program for staff which includes monthly peer reviews and DMH QA plan yearly
• Review and analyze electronic health recording reports to ensure compliance
• Create materials needed for program documentation including but not limited to worksheets, chart checklists, manuals, and monthly newsletters
• Oversee all charting required by DMH, including assessments, progress notes, care plans, and billing documentation
• Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors
• Participate in required safety and compliance trainings and apply learned practices in daily work activities
• Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace
• Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards
• Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role
• Complete data collection forms and prepare reports as required by the program

Requirements

• Master’s degree in social work, social welfare, psychology, marriage, family and child counseling, and or marriage and family therapy from an accredited college or university
• MFT / LCSW with current California BBS license for 2 years
• Administrative experience with coordinating care across multiple programs, for 2 or more years
• Experience with Electronic Health Recording
• Experience overseeing Department of Mental Health contracts for 2 or more years
• Experience supervising clinical staff and interns for 2 or more years
• Experience with quality assurance and contract compliance for 2 or more years
• Experience working with low income and/or homeless individuals
• Demonstrated understanding of the impact of trauma and substance abuse on behavioral and medical conditions
• Knowledgeable of evidence-based treatments (DBT, CBT, Seeking Safety, Motivational Interviewing)
• Bilingual (English/Spanish) ability preferred