Behavioral Health Practice Manager (Onsite)

Key Responsibilities

• Oversee daily operations including scheduling, front office, and administrative functions.
• Develop and implement policies, procedures, and workflows to promote efficiency.
• Track key performance metrics such as patient volume and scheduling utilization.
• Serve as liaison between staff, providers, patients, and external stakeholders.

Staff Supervision & Development

• Recruit, hire, train, and supervise administrative staff.
• Conduct performance evaluations and foster a positive, collaborative work environment.
• Lead regular team meetings and promote open communication and problem-solving.

Financial Management & Revenue Cycle

• Manage budgets, payroll, billing, insurance claims, and collections.
• Review financial reports, monitor performance, and recommend improvements.
• Ensure timely credentialing and payer contract management.

Compliance & Risk Management

• Ensure adherence to HIPAA, OSHA, and other state/federal regulations.
• Maintain accurate documentation and coordinate audits or compliance reviews.
• Implement risk management strategies to enhance patient safety and minimize liability.

Patient Experience

• Foster a culture of service excellence and patient-centered care.
• Respond to escalated patient concerns professionally and promptly.
• Monitor and improve patient satisfaction through feedback initiatives.

Strategic & Practice Growth

• Partner with leadership to guide strategic planning and growth initiatives.
• Lead marketing, community outreach, and referral development efforts.
• Identify new technologies and process improvements that enhance care and efficiency.