Behavioral Health Operations Manager (Cherry Hill, NJ)

About the role

The Behavioral Health Operations Manager oversees the day-to-day operations of behavioral health programs, ensuring seamless coordination of various services and maintaining compliance with state and agency regulations.

Responsibilities

• Operate and improve the operational efficiency of Neuropath Behavioral Healthcare’s clinical and support programs.
• Demonstrate a comprehensive understanding of all operational areas to ensure the stability and effectiveness of the organizational infrastructure.
• Manage scheduling, staffing, and program logistics across different settings.
• Develop, implement, and evaluate operational workflows and standard operating procedures (SOPs).
• Collaborate with HR and Clinical Leadership to manage staff assignments, workloads, and compliance with performance expectations.
• Track service utilization, authorizations, and program productivity metrics.
• Ensure compliance with state licensing requirements, insurance regulations, and agency policies.
• Support audits, chart reviews, and documentation accuracy (including ECW and other electronic systems).
• Implement corrective action plans and monitor adherence to quality standards.
• Maintain strict confidentiality and ensure compliance with HIPAA regulations to protect client information.
• Maintain a clear understanding of federal, state, and local laws governing Behavioral Health Services, ensuring all practices align with relevant legal requirements.
• Oversee and coordinate incident reporting, ensuring timely documentation, investigation, and resolution in accordance with agency policies and regulatory standards.
• Serve as an operational leader and liaison between internal departments to ensure seamless coordination and delivery of client services.
• Facilitate communication between therapists, families, and partnering agencies.
• Assist in evaluating program performance and identifying areas for process improvement.
• Support the implementation and optimization of case management systems.
• Work with IT and administrative teams to troubleshoot user access, data entry accuracy, and reporting functions.
• Promote technology adoption and digital workflow efficiency among staff.
• Contribute to organizational development initiatives and strategic planning.
• Guide and mentor team leads, staff, and interns, fostering a collaborative, professional, and high-performing work environment.
• Conduct performance evaluations of staff, providing constructive feedback and supporting professional growth.
• Communicate effectively by fostering effective team communication, collaborating with interdisciplinary and direct teams, and contributing insights in management meetings to support data-driven decisions.
• Maintain an accurate clinical team roster with timely updates on employment status, while monitoring team size, resource availability, and changes to support efficient staffing and operational needs.

Qualifications

• Bachelor’s degree in Healthcare Administration, Psychology, Behavioral Health, or related field (Master’s preferred).
• Minimum 3–5 years of experience in behavioral health operations, clinical coordination, or program management.
• Strong understanding of New Jersey behavioral health regulations, including therapeutic service frameworks.
• Experience with electronic health records (EHR) and case management platforms.

Skills & Competencies

• Excellent organizational, leadership, and problem-solving skills.
• Strong written and verbal communication abilities.
• Demonstrated ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Office Suite, Google Workspace, and healthcare technology tools.
• Commitment to confidentiality, ethics, and high professional standards.

Benefits

Medical, Dental, and Vision Insurance
Group Life Insurance
Short-Term Disability
Long-Term Disability
401(k) Plan
Workers' Compensation
Employee Assistance Program

Pay

$50,000 - $65,000 per year