Behavioral Health Clinician – Crisis Assessment & Care Navigation

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs.

About the role

As a Behavioral Health Clinician, you’ll manage crises, provide in-the-moment phone support to clients with complex behavioral health issues, ensure client safety, and connect clients to high-quality, evidence-based providers and facilities. This position does not involve providing in-person services or therapy but instead focuses on supporting clients in connecting to care, exclusively by phone and email. This role may be for you if you are an excellent written and verbal communicator, skilled in crisis management, and passionate about connecting individuals to excellent care. You must be comfortable adopting new technology platforms and have a growth mindset.

This role's internal title is: Clinical Care Navigator. The position can be carried out fully remote/virtually. Remote candidates must be physically located within the United States.

Schedule

• Tuesday - Saturday 9:30am - 6pm PST (10:30am - 7pm MT / 11:30am - 8pm CT / 12:30pm - 9pm ET)
• Sunday - Thursday 9:30am - 6pm PT (10:30am - 7pm MT / 11:30am - 8pm CT / 12:30pm - 9pm ET)

Weekends include a 10% shift pay differential.

Responsibilities

• Using evidence-based interventions, skillfully manage client crises, providing brief risk assessment, safety planning, and de-escalation with the goal of connecting the client to treatment.
• Identify roadblocks to clinical care options for clients using Lyra’s proprietary software and other methods to connect clients to the ideal treatment, based on specific needs and preferences.
• Independently manage a caseload of complex, multi-need clients.

Requirements

• Master’s degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc) or a Bachelor's degree in nursing (RN). We’re unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services, independently, will not be considered (with the exception of the RN license).
• Must have 2+ years psychiatric intake, assessment, or other related experience.
• Must have 2+ years post license experience (EAP/clinical call center experience preferred).
• Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting).
• Bilingual, Spanish-speaking candidates strongly preferred (but not required).
• Must be a full-time resident of the United States; work cannot be completed from outside the United States.

Pay

The anticipated base rate for this full-time position is $38.65 per hour. The base rate is determined by role and level, and will depend on skills, qualifications, experience, and location.

Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances).
• Lyra for Lyrians; coaching and therapy services.
• Competitive time off with pay policies including vacation, sick days, and company holidays.
• Paid parental leave.
• 401K retirement benefits.
• Monthly tech allowance.
• Well-being perks and activities, surprise swag, regular community celebrations, and more.