Behavioral Health Centralized Intake - Full Time - Weekends ONLY - 6A-6P - Elmwood

About the role

We operate as centralized psychiatric patient placement, assisting as a dispatcher to facilitate transportation, operating the bed board for patient placement, and assisting transfer nurses with completing telemedicine calls while answering overflow phone calls. Cross-trains throughout the department.

Responsibilities

• Responds to system-wide requests for acute behavioral health placement, ensures all necessary patient referral information is complete, electronically submits requests for evaluations of patient criteria to determine if admission criteria are met, organizes and prioritizes referrals to promote patient safety and meet patient needs within the continuum of care.
• Captures and coordinates transportation for all transport orders through acting as a dispatcher.
• Provides excellent customer service through telephone and personal contact with all customer groups including physicians, nurses, administrators, and colleagues.
• Accommodates fluctuating variables in practice setting such as patient volume, patient acuity, experience of personnel, utilization of supplies, and resources.
• Communicates pertinent clinical information to referring providers, admitting providers and administrative staff and assists with answering the transfer center calls, creating tickets in Epic, and performing follow up calls for reassessment of patients.
• Facilitates time sensitive tele-medicine consultations between campuses and providers, ensuring completion of all workflow items as part of the transfer center team.
• Sets up and assigns beds for all campuses across the system from every entry point, including controlling the bed board for community hospitals to ensure every patient receives a bed in a timely manner.
• Performs other related duties as required.

Requirements

• Completion of an accredited licensed practical nurse (LPN) program or a bachelor's degree.
• 2 years of licensed practical nurse (LPN) experience. Bachelor's degree accepted in lieu of experience.

Qualifications

• Current licensed practical nurse (LPN) license in the state of practice if accredited LPN program has been completed.

Skills

• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Excellent customer service phone skills and ability to multi-task.
• Ability to be self-directed and motivated and work with little supervision.
• Ability to demonstrate effective adaptation skills to change in systems, practices, and technology.

Benefits

Details on benefits are not specified in the job posting.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.