Behavioral Health Intake Coordinator (Evenings)

Responsibilities

• Demonstrates competence in the areas of critical thinking, crisis intervention, interpersonal relationships, and technical skills.
• Maintain Safety Crisis Management certification.
• Demonstrates high verbal and written communication skills.
• Serves as the initial point of contact for those inquiring about acute inpatient psychiatric hospitalization.
• Provide information regarding program details and basic expectations from inpatient admission.
• Collects demographic information, parent or guardian information, contact information, and guarantor information as well as basic clinical information regarding reason for referral.
• Collaborates with nursing staff, physicians, milieu managers, clinical assessors, therapists and utilization review.
• Performs bed management.
• Obtains identification to assure accuracy of demographic and insurance information.
• Enters information in computer system with correct spelling of patient name and diagnosis, date of birth, social security number, employer, guarantor and correct medical record number.
• Explains facility policies and ensures patient and/or guardian understands and signs the consent and insurance forms at the appropriate time.
• Possesses knowledge of administrative policies and departmental procedures.
• Attends and actively participates in any staff training or education which relates to their position and would contribute to their knowledge.
• Coordinates, communicates, and assists in monitoring work flow and work tasks necessary to manage fluctuating volumes.
• Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.

Requirements

• Bachelor's Degree
• High School Graduate

Skills

• Critical Thinking
• Crisis Intervention
• Interpersonal Relationships
• Technical Skills
• Verbal Communication
• Written Communication
• Customer Service
• Information Collection
• Collaboration
• Bed Management
• Facility Policies
• Administrative Policies
• Departmental Procedures
• Staff Training
• Work Flow Monitoring
• Confidentiality Protection

Benefits

Not specified

Pay

Not specified

Schedule

Full-time