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Beauty Counter Manager - Lancome, Herald Square - Full Time

Macy's · New York, United States · 2 mo ago
On-siteCustomer ServiceFull-time

About the Role

As a Counter Manager in the Macy's Cosmetics Department, you will manage all aspects of a cosmetics line, including coaching a team of skilled Beauty Advisors. You will engage with customers to learn about their beauty and style choices, enhance creativity through customer consultation and make-up and product application, and help your team reach sales targets.

Schedule

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours depend on business needs and colleague availability.

Benefits

We offer a dynamic, inclusive environment with competitive pay and benefits, including:

  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off and eight paid holidays
  • Continuous learning and leadership development opportunities
  • Colleague Resource Groups and volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice

Responsibilities

  • Inspire teamwork to reach sales goals and elevate the customer experience
  • Create lasting connections with customers passionate about cosmetics, beauty, and fragrance
  • Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results
  • Develop and implement business-driving events to achieve department goals
  • Supervise proper presentation, organization, storing, and replenishment of stock
  • Sell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals
  • Meet and exceed your own and the company’s sales goals
  • Work with vendors to achieve the best business outcomes
  • Manage vendor events and promotions, including scheduling and execution
  • Maintain compliance with all hygiene standards
  • Foster an environment of acceptance and respect to strengthen relationships with colleagues, customers, and communities

Requirements

  • Able to coach and provide feedback to Beauty Advisors to exceed daily goals
  • Passion and a business-minded attitude to succeed in a performance-based setting
  • Ability to resolve customer problems constructively and manage multiple tasks in a fast-paced environment
  • Enthusiasm for the beauty industry and skills to provide outstanding customer care
  • Strong organizational skills to manage multiple tasks while maintaining superior results
  • Flexibility and sound judgment in ambiguous situations
  • Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality
  • 3 to 5 years of relevant work experience

Skills

  • Leadership: Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement
  • Subject Matter Expertise: Proficiency in vendor line(s) and beauty trends, serving as a knowledgeable resource
  • Analytical Skills: Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals
  • Communication: Strong written and verbal communication skills to facilitate open and continuous communication within the team and across functional lines
  • Interpersonal Skills: Excellent ability to work effectively with colleagues at all levels and across departments
  • Creativity and Strategic Thinking: Ability to think creatively, strategically, and technically to address business challenges and opportunities
  • Detail Orientation: Careful attention to detail in handling daily tasks, examining reports, and ensuring business goals are met
  • Collaboration: Partnership with the Prestige and total Beauty team to drive line sales and deliver the customer experience

Essential Physical Requirements

  • Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
  • Frequent use of computers and handheld electronic equipment
  • Reaching, including above eye level, crouching, kneeling, stooping, and color vision
  • Constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders
  • Lifting and moving items weighing up to 25 lbs

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations, enhancing our online shopping experience, buying on-trend merchandise, or designing for the Thanksgiving Day Parade, we offer unique opportunities to be part of memorable moments in people’s lives.

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