Beauty Advisor - Lancome, Herald Square - Full Time

Job Overview

As a Cosmetic Sales colleague (Beauty Advisor) you will support the beauty needs of customers, act as a product educator and beauty enthusiast, and build strong client relationships to meet sales goals. You will provide consultations, apply makeup and products, and leverage new selling ideas both in‑store and virtually. Full‑time colleagues typically work 30 + hours per week; part‑time colleagues typically work 12‑24 hours per week, with schedules based on business needs and availability.

What You Will Do

• Greet customers in a friendly and helpful manner.
• Use product knowledge to give expert guidance based on customers’ wants, features, and choices.
• Build relationships by introducing beauty products and uncovering hidden needs.
• Show and teach the use of all beauty products by applying them on the customer.
• Maintain proper display, organization, storage, and restocking of inventory.
• Utilize the clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in the rewards program.
• Participate in pre‑selling and sales‑boosting events to increase sales and reach personal targets.
• Stay current with training through Macy’s educational resources, including vendor and virtual trainings.
• Merchandise new arrivals, process damages, testers, and select merchandise for return to vendors.
• Use point‑of‑sale technology and applications to sell and fulfill customer orders.
• Follow hygiene standards, asset‑protection controls, and compliance procedures.
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.

Skills You Will Need

• Product knowledge: strong understanding of beauty products and ability to give expert guidance.
• Communication: comfortable communicating virtually, via phone, and in person.
• Sales: ability to build relationships, achieve sales goals, and participate in sales‑boosting events.
• Technology: proficiency with point‑of‑sale systems and related applications.
• Continuous learning: self‑driven to stay current with Macy’s beauty trends and training resources.
• Makeup application: demonstrate and teach product use by applying makeup on customers.
• Subject matter expertise: proficiency in vendor lines and beauty trends, serving as a knowledgeable resource.
• Interpersonal skills: excellent ability to work effectively with colleagues at all levels and across departments.
• Collaboration: partnership with the total Beauty team to drive sales and deliver the customer experience.

Who You Are

• Passionate and business‑minded, thriving in a performance‑based environment.
• Able to resolve customer problems constructively and forward‑looking.
• Strong organizational skills; capable of managing multiple tasks in a fast‑paced setting.
• Flexible schedule availability, including evenings, weekends, holidays, and dependable attendance.
• Enthusiastic about the beauty industry with the skills to provide outstanding customer care.
• At least 1 year of customer service or sales experience (cosmetic or fragrance sales a plus).

Essential Physical Requirements

• Prolonged periods (at least two consecutive hours) of standing/walking.
• Frequent use of computers and handheld electronic equipment.
• Reaching above eye level, crouching, kneeling, stooping, and color vision.
• Lifting and moving items up to 25 lb, including constant moving, standing, reaching with arms and hands, and climbing ladders.

Benefits

Macy’s offers a dynamic, inclusive environment with competitive pay and a comprehensive benefits package, including health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, continuous learning, leadership development, Colleague Resource Groups, and volunteer opportunities.

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Eligibility for sales commission and performance‑based bonuses
• 401(k) match, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more (eligibility may vary by location, job level, classification, and length of employment)

Schedule

Full‑time colleagues are typically scheduled to work 30 + hours per week; part‑time colleagues are typically scheduled 12‑24 hours per week. Hours are dependent on business needs and colleague availability.