Beauty Advisor - Lancome, Kings Plaza - Full Time

About the Role

As a Cosmetic Sales Colleague (Beauty Advisor) you are the trusted expert customers turn to for all things beauty. You create personalized, inspiring shopping experiences that build confidence and drive sales. You serve as an educator and beauty expert, offering advice, product demonstrations, makeup application, and skincare recommendations. Your deep product knowledge and awareness of trends allow you to introduce customers to new items that match their unique needs and style.

Colleagues start each day energized, reviewing sales goals, new arrivals, and promotions. On the floor they greet customers warmly, maintain a clean and organized sales space, refresh signage and pricing, and assist with merchandise moves. They finish strong by sharing loyalty program benefits, ensuring customers have everything they need, and thanking them by name.

Responsibilities

• Provide personalized beauty consultations, including makeup application and skincare recommendations.
• Conduct product demonstrations and educate customers on product benefits and usage.
• Build and maintain a loyal client base through follow‑up, virtual outreach, and personalized service.
• Achieve daily and weekly sales goals by delivering exceptional service.
• Maintain a shoppable, organized sales floor and counter; refresh signage and pricing.
• Assist with merchandise moves and ensure a seamless customer experience.
• Promote loyalty program benefits and open credit accounts for new customers.
• Utilize point‑of‑sale technology and digital clienteling tools to streamline transactions and highlight offers.
• Participate in sales events, product launches, and ongoing vendor education.
• Support teammates with honesty, care, and collaboration.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and comprehend employment policies and safety rules/procedures in English.
• At least 1 year of customer service or sales experience.
• Physical ability to stand for at least two consecutive hours, lift at least 25 lb, stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers, handheld equipment, and cash registers.

Qualifications

• Demonstrated product knowledge and ability to stay current on beauty trends.
• Proven track record of meeting or exceeding sales targets.
• Experience using point‑of‑sale systems and digital clienteling tools.
• Strong interpersonal skills to build lasting customer relationships.

Skills

• Effective verbal communication and active listening.
• Customer‑focused service and relationship‑building.
• Ability to perform makeup and skincare demonstrations.
• Organizational skills for maintaining a tidy sales environment.
• Proficiency with POS technology and digital sales tools.
• Team collaboration and support.

Benefits

• Competitive pay with performance‑based incentives and sales commission.
• Comprehensive health, vision, dental, life, and disability insurance options.
• 401(k) match.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Annual merit review.
• Employee Assistance Program offering mental health counseling and legal/financial advice.
• Access to a full menu of benefits offerings (details at macysJOBS.com).
• Colleague Resource Groups and volunteer opportunities.

Pay

Competitive base pay with performance‑based incentives/bonuses and eligibility for sales commission.

Schedule

• Full‑time: typically 30 + hours per week.
• Part‑time: typically 12–24 hours per week.
• All schedules include weekend shifts.
• Hours are dependent on business needs and colleague availability.