Beauty Advisor - Lancome, Southcenter - Full Time

About the role

As a Cosmetic Sales colleague (Beauty Advisor), your focus is to support the beauty needs of our customers to drive sales. You act as both a product educator and beauty enthusiast, specializing in making customers feel beautiful and confident. You build a client base and nurture strong client relationships to meet sales goals, embrace innovation by leveraging new selling ideas, and are comfortable communicating with customers virtually and via phone. You provide customer consultations, including applying make-up and products.

Responsibilities

• Greet customers in a friendly and helpful manner
• Use product knowledge to give expert guidance to each customer based on their wants, features, and choices
• Build relationships with customers by introducing them to beauty products and uncovering their hidden needs
• Show and teach the use of all beauty products by applying them on the customer
• Maintain proper display, organization, storage, and restocking of inventory
• Use the clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in rewards programs
• Participate in pre-selling and sales-boosting events to increase sales and reach personal sales targets
• Stay current with all training through Macy’s educational resources, including attending vendor and virtual trainings
• Merchandise new arrivals, process damages, testers, and select merchandise to return to vendors
• Use point of sale technology and applications to assist in selling and fulfilling customer orders
• Follow hygiene standards and asset protection control and compliance procedures
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities

Skills

• Product knowledge: Good understanding of the beauty products you are selling and ability to give expert guidance to customers based on their wants, features, and choices
• Communication: Comfortable communicating with customers virtually, via phone, and in person
• Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events
• Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders
• Continuous learning: Self-driven to keep up with Macy’s beauty product knowledge and beauty trends and stay current with all training through Macy’s educational resources
• Makeup application: Show and teach the use of all beauty products by applying them on the customer
• Subject Matter Expertise: Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area
• Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
• Collaboration: Partner with the total Beauty team to drive sales and deliver the customer experience

Requirements

• At least 1 year of customer service or selling experience required
• Previous cosmetic or fragrance sales experience a plus
• Passion and a business-minded attitude to succeed in a performance-based setting
• Ability to resolve customer problems in a constructive and forward-looking way
• Strong organizational skills and ability to manage multiple tasks at once in a fast-paced environment
• Ability to work a flexible schedule including evenings & weekends
• Enthusiasm for the beauty industry and the skills to provide outstanding customer care
• Flexible and able to use sound judgment in ambiguous situations
• Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality

Essential Physical Requirements

• Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
• Frequent use of computers and handheld electronic equipment
• Reaching, including above eye level, crouching, kneeling, stooping and color vision
• Lifting and moving items weighing up to 25 lbs
• Constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladder

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off and eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups and volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice